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ADVANCED SUPERVISORY SKILLS 18 January 2006, London A practical one-day workshop for all library and information staff who have some experience of supervising others and wish to develop their skills. BENEFITS FROM ATTENDING Participants will reflect on the effectiveness of their communication and use practical models of communicating to improve their supervision of others. By the end of the event participants will have: · explored the difference between assertive, aggressive and passive communication · looked at using assertive communication techniques to deal with difficult situations · discovered how to use coaching to develop staff skills and solve problems with staff WHO WILL BENEFIT FROM ATTENDING? Those who are already familiar with basic supervision skills and/or those who have previously attended CILIP's Supervisory Skills workshop. SPECIAL NOTES Before attending the workshop, participants should identify a personal case study where they have found it difficult or impossible to improve an individual's performance. They will be asked to work on this case during the day. WORKSHOP LEADER: JULIE HOGBIN Julie trains in all areas of management development and works with new managers to increase their confidence and awareness. She is an experienced management development specialist who has worked within training in both the public and private sectors for the previous 13 years. Places are limited to: 16 PROGRAMME 9.15 Registration and coffee 9.45 Welcome and introduction 9.55 Workshop and personal objectives Session 1: communicating assertively · Difference between assertive, aggressive and passive behaviour · Questionnaire - how assertive are you? · Communicating assertively 11.00 Coffee 11.15 Session 2: dealing with difficult situations · The self-disclosure model and other techniques · Case studies · Simulating own situations - feedback 12.45 Lunch 1.45 Session 3: coaching · Exercise: animal, vegetable or mineral · What questioning achieves · Exploring work strengths and weaknesses · Coaching skills 3.00 Tea 3.15 Session 4: the GROW model · A coaching model to problem solve and develop an individual's skills · Coaching exercises · Action planning 4.45 Close FEES: CILIP personal members: £195 plus VAT (£34.13) £229.13 CILIP institutional members: £235 plus VAT (£41.13) £276.13 Non members: £270 plus VAT (£47.25) £317.25 HOW TO BOOK: TO MAKE A CONFIRMED BOOKING: Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE TO PROVISIONALLY BOOK A PLACE: To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, email [log in to unmask] or visit this workshop's web page at: http://www.cilip.org.uk/training/training/2006/md/advancedsupervisoryskills.htm (Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.) BOOKING FORM: I would like to book a confirmed place on ADVANCED SUPERVISORY SKILLS - 18 January 2006, London Title: ____________ First name: _________________ Surname: ____________________________________ Job title: ____________________________________ Organisation: ________________________________ Address: ____________________________________ Town:________________ Postcode:______________ Email address: ________________________________ Tel___________________ Fax: __________________ Are you a CILIP member? YES __ NO __ Personal* __ Institutional __ Student** __ Unwaged __ * If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate. ** The Student rate applies to personal payers only - but not if organisations are paying the fee CILIP membership no: __________________________ Dietary/special requirements (sensory or physical) ___________________________________________ PAYMENT OF FEE: Option 1: __ Please send an invoice (Your payment will be due within 30 days of the invoice date). Please give invoice name and address if different from above: Invoice Name________________________________________ Invoice Address_______________________________________ _____________________________________Postcode_________ Option 2: __ I enclose a cheque (payable to CILIP) for £_______________ Please tick here if you require a receipt: __ Option 3: __ Please debit £_________ to my credit card Credit card details: Name of cardholder:_______________________ Card no: __________________________________ Expiry date: _________________________________ Signature: ___________________________________ PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due. CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Institute may from time to time wish to send you information about other services or products it provides. CILIP reserves the right to alter details or to cancel this event should the need arise. CILIP has provision for those in wheelchairs. Induction loops are also available. CILIP, The Chartered Institute of Library & Information Professionals Registered Charity no. 313014 Message sent by: Jodie Angel Events Assistant, Training & Development CILIP 7 Ridgmount Street London WC1E 7AE Telephone: 020 7255 0560 Fax: 020 7255 0561 Email: [log in to unmask] Visit our web pages at: www.cilip.org.uk/training