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excellent idea., it has made a huge difference in the courts f ________________________________ From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Michael Clarke Sent: 09 January 2006 17:16 To: [log in to unmask] Subject: Re: Contacting customers Yvonne - just a thought but you might want to link any research or findings to the work being done on texting reminders of fines and court appearances which got a lot of coverage in the week after xmas eg http://news.bbc.co.uk/1/hi/uk/4565836.stm While I'd not want to see libraries lumped together with court bailiffs and wheel clampers, some of the findings might be applicable eg non-payment of fines appearing to be by a 'hardcore' of persistent offenders. Might be worth getting in touch with the pilot authority/ies to see if they'll share experience. kind regards Michael Clarke Director London Libraries Development Agency 35 St Martin's Street London WC2H 7HP t: 020 7641 5244 m: 07879 42 48 28 f: 020 7641 5266 e: [log in to unmask] www.llda.org.uk -----Original Message----- From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]]On Behalf Of yvonne negus Sent: 09 January 2006 15:35 To: [log in to unmask] Subject: [LIS-PUB-LIBS] Contacting customers Has any public library authority tried contacting customers-for overdues, reservation notification in particular- by email or texting ? How succesful ihave you found it? Happy to summarise responses for list. Pleae reply to [log in to unmask] Many thanks Yvonne Negus, Community Libraries Manager, Solihull Libraries, Arts and Learning