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Chris Armstrong wrote: > The former, you can do nothing about and have to understand in order to > use the search engine, but the latter can and should be remedied, and > messages to technical services should end up with the software being > 'mended' [laughs hysterically for several minutes] I don't expect to get any response from Google - I never have done in the past. As Phil so often says Google are not a search engine company, they are an audience aggregations. The "search" bit of the company is just a part of achieving that and most people who use it are generally satisfied with the results. So why should Google bother when some of the search features get "broken". >(I'm a trusting soul!). You are indeed! Karen -- Karen Blakeman, RBA Information Services 88 Star Road, Caversham, Berks RG4 5BE, UK Tel: 0118 947 2256 Int. +44 118 947 2256 Mobile: 07764 936733 Int. +44 7764 936733 Fax: 020 8020 0253 Int. +44 20 8020 0253 Mailto:[log in to unmask] http://www.rba.co.uk/