*****Apologies for cross posting******* Please find below a list of the exciting courses TFPL will be offering in March 2006 at their offices in Blackfriars - please note address below. If you wish to book on a course please follow the weblink attached to the course and fill in the booking form. If you require further details please contact Anita Kaler on 020 7332 6000 or email [log in to unmask] If you would like to receive a copy of our training brochure for 2006 please email your request to [log in to unmask] We look forward to welcoming you at TFPL. assessing the quality of information Anyone and everyone can publish on the Web. Not all, though, are qualified or knowledgeable in their chosen subject and some even publish deliberately misleading information. Separating fact from fiction, and scrutinising the credentials of an author on the Net are now an essential part of any research. This course provides a step by step guide to assessing and evaluating the quality of information. All types of media, including print, will be covered but the emphasis will be on electronic resources. The techniques are applicable to all sectors and types of organisations and all levels of expertise. speaker: Karen Blakeman date: 1 march course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments. http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR943 surveying and auditing records Developing and implementing a robust records management programme begins with knowing what records and information the organisation is creating, receiving, using and keeping. Unless the records manager has a clear understanding of what has to be managed there is a real risk of creating a programme that is irrelevant to the organisation and impossible to implement. Setting up a new records management programme or reviewing an existing one should begin with a survey and audit of the records and information in all the operational units of the organisation. This one day course will take participants through the survey and audit process beginning with designing the data collection questionnaire, deciding on the data collection method, conducting interviews, analysing the data, developing retention schedules and compiling a report on the survey and audit findings. There will be practical exercises to enable participants to develop the necessary skills. Speakers: Margaret Crockett and Janet Foster course fee: £295 .00 + VAT (£346.63) includes buffet lunch and refreshments date: 2 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR984 knowledge management: foundation programme This one day course provides an introduction to the concepts and practice of knowledge management. Knowledge management has matured as a management discipline now that it has been proven to deliver value to organisations. This course will demystify the field and provide the basic grounding delegates need to work in the area. They will be introduced to the language of knowledge management, the principles that underpin it and its practical application across all sectors of the economy. speaker: Adrian Dale course fee: £325.00+ VAT (£381.88) includes buffet lunch and refreshments. date: 3 March http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR989 time management - working smarter not harder This course on time management is a one day workshop which will concentrate on developing skills to work smarter not harder and learn to work well under pressure. The course will consider the key elements of effective time management, identify our individual time 'bandits' and explore practical ways to identify priorities, avoid procrastination, deal with interruptions and crises and delegate tasks to others. It will also be an opportunity to exchange ideas and experiences with others and to develop an initial action plan to take back to the workplace. speaker: Beryl Morris and Keith Bonson Date 6 March course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1033 breakthrough thinking in knowledge and information strategy This advanced one day course is designed for information and knowledge managers who want to make an impact at the highest levels in their organisation. The course will provide delegates with an advanced information and knowledge strategy toolbox that will enable them to design and plan radical effective programmes. These tools are transferable outside the information and knowledge domain and will allow delegates to participate in the wider strategic debate in their organisations. Speaker: Adrian Dale Date: 7 March course fee: £495.00 + VAT (£581.63) includes buffet lunch and refreshments and an electronic version of the toolbox. http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR997 return of the Librarian - CIP and KYC make research mission critical As governments attempt to combat money laundering, complying with the new, stricter regulatory environment has become mission critical for banks and other financial institutions. This is especially true in the areas of customer identification and know-your-customer regulation. A new set of librarians and researchers has emerged: those responsible for customer due diligence, background checks and overall regulatory compliance. This workshop will discuss the current regulatory environment in the United States and Europe and how this presents opportunities for librarians, researchers and knowledge managers. speaker: Heather Hooper date: 8 Mar AM course fee: £145.00 + VAT (£170.38) includes buffet lunch and refreshments. http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr957 email - are you managing it or is it managing you? This half day workshop is designed to facilitate delegates in sharing individual and organisational approaches and lessons learnt in the 'use and abuse' of email. The workshop will consider the drivers of email and the fact that, for many, it has totally replaced face to face contact - "should we be concerned?" The workshop will also look at email as one of the channels of communication and pose questions such as "organisations spend tens of thousands of pounds trying to get staff to use an Intranet, and yet use of email requires no incentive at all! Why?" In answering such questions delegates will consider practical actions they can take away to support the effective and efficient use of email in their respective organisations. The workshop centres on the people and process aspects associated with email, and not on any one particular email system/technology. Speaker: ian Wooler Date: 8 march PM course fee: £145.00 + VAT (£170.38) includes refreshments http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1008 creativity, innovation and thinking outside the box 'An idea is a dangerous thing, especially if it's the only one you have.' Albert Einstein. The aim of this course is to improve attendee's ability to 'Think Outside the Box', to give them an improved ability to Create new ideas about almost any situation or problem, and to be more Innovative. It can help them do existing things better, and to do better things. It will show how easily anyone can create many new ideas, in fact the problem will soon become that you have too many great ideas! The course will also cover the important aspect of choosing the optimum solution. It will also show how to create multiple solutions for seemingly 'impossible' problems. This is a very proactive class, with breakout sessions, and several hands-on exercises to reinforce the material. It is thought provoking, fun, and for many, will forever change their approach to problems and situations. Speaker: Emmet Hayes Date: 9 march course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1032 change management for EDRM implementations Moving to EDRM is a huge change for an organisation and for individual users. Getting the system set up and on people's desktops is one thing, but the compliance and information sharing benefits of EDRM will only be realised if people actually use the system to save their records and to seek out the information they need. Change management is about: * helping people to understand, influence and shape changes that affect them * helping people develop the skills and capabilities they need to prosper in the new situation * building commitment and energy for the change speaker: James Lappin, Advisor, TFPL Date: 10 march course fee: £295 + VAT (£346.63) includes buffet lunch and refreshments. http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR961 understanding company accounts Companies are ultimately judged on their financial performance. The major method companies use to communicate financial information is through their published accounts. A basic understanding of published accounts is thus essential to many non-specialists and it is this that the course aims to provide. Starting with simple examples of financial reporting, the main financial statements are introduced. Their purpose is explained and some of the fog of accounting jargon cleared away. Having gained an understanding of what the financial statements mean, delegates practice using a basic toolkit for the interpretation of financial data. The basic rules and standards governing the preparation of published financial information are also covered. speaker: Tudor Spencer, Date: 13-14 march course fee: £650.00 + VAT (£763.75) includes buffet lunch and refreshments. http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR939 compelling communications: radical communications techniques for information professionals In this fast moving world of information overload, grabbing and holding your audience's attention is critical to getting your message across. For the information professional, this is particularly important. You know what it's like; you have critical messages to be heard but as the world becomes more information focused, it has been difficult for your professional message to shine out from amidst the rest. This one day workshop will introduce you to leading edge communications techniques which will help you achieve real impact as you speak and write - ensuring that your message is the one that stands out. speaker: Adrian Dale, Senior Advisor, TFPL course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments. Date: 15 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1030 internet tools for the advanced searcher This one day course reviews searching techniques both with and without search engines and covers more specialised areas such as mailing lists, newsgroups, intelligent search agents, finding people and images and offers additional hints and tips for better and quicker searching. The course is continually updated to include the latest information, details of new search engines and enhancements to existing ones together with techniques for efficient searching and coverage of new resources. Delegates will receive a copy of the 2nd edition of Phil's book 'The Advanced internet searcher's handbook'. speaker: Phil Bradley Date: 16 march course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR946 professional support lawyer induction Many Professional Support Lawyers take on their new roles with limited support or guidance as to what is expected of them. This one day workshop aims to help new or relatively new Professional Support Lawyers identify how they might best support the Practice that they are working in. The day is interactive and is designed to enable participants to share issues and concerns. speaker: Juliet Humphries course fee: £350 + VAT (£411.25) includes buffet lunch and refreshments. Date: 17 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR993 researching the pharmaceutical industry The development and marketing for a new medicine is long, complex and highly information-intensive. Researching this sector requires knowledge of a wide variety of information sources. This one day course outlines this process, identifies key sources of information required during the various stages and looks at the role of information professionals as the linchpin for providing an effective service. The course identifies Web-based sources of information as well as conventional print sources and related associations or organisations that provide information. speaker: Shaida Dorabjee course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments. Date: 20 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR938 introduction to the European Union Introduction to the European Union is a one day course which will introduce to you the European Union and the key information sources on the web for following its activities. This will include legislation and other policy-making information, keeping up-to-date, policy information, contact information and bibliographical sources. Hands-on time will be allocated to allow you to examine the sources demonstrated. While primarily free access websites will be featured there will also be a round-up of the commercial products available in this area. A structured series of handouts with substantial hyperlinks will be provided in both print and electronic formats. speaker: Ian Thomson, course fee: £295.00 + VAT )£346.63) includes buffet lunch and refreshments date: 21 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR933 planning and building a taxonomy If a taxonomy is to be effective as a tool for navigating information resources, it must be integrated with the other desktop tools and interfaces, and it must reflect user needs. This two day workshop looks at the whole environment in which the taxonomy operates, including the browse/search interface for end-users, and the procedures for indexing resources or categorising them automatically. The course covers key issues of structure, presentation and ways of satisfying diverse user needs, and looks behind the scenes at how technological "solutions" work. The exercises on day two will provide practical experience of assembling terms and concepts into a user-friendly shape. Participants may bring up their own challenges for group discussion. speaker: Stella Dextre Clarke, Information Consultant course fee: £650.00 + VAT (£763.75) includes buffet lunch and refreshments date: 23-23 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1018 professional support lawyers and knowledge management - Session One As the role of the Professional Support Lawyer becomes more complex there is a need for greater understanding of the knowledge techniques and technologies that are available. This course is designed to help Professional Support Lawyers identify how they can develop their role and better support the business objectives of their firm through knowledge. This course is designed to take place over two half days. Although the two sessions are designed as a complete programme each half day is self-contained. The sessions are designed to be interactive to enable participants to share past experiences and raise issues that are of particular concern to them. Session one * Understanding Knowledge Management: This module will provide an overview of knowledge management looking at some of the current trends and thinking. There will also be an opportunity to explore the relevance of this to the legal market. * Client facing knowledge: This module will look at how a firm's knowledge can be used to enhance client relationships. It will look at the benefits and pitfalls of investing time and effort on bespoke knowledge products for clients. * Leadership, teamworking and motivation: This session examines what motivates PSLs in their roles. It also considers PSL's as leaders and team players. * Team working: This session examines how you can build your skills, including marketing and communication skills, to enhance your working relationships with fee earners and business functions such as marketing, IT and HR. speaker: Juliet Humphries course fee: £145.00+ VAT (£170.38) includes refreshments. Date: 24 march PM http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR995 contract negotiation Information managers who are responsible for negotiating information product contracts are finding it hard to develop the skill set necessary for this demanding task. Companies who operate in the global marketplace rightly want their business deals to reflect that global marketplace in price and content. On the "sell" side local account teams are expected to respond on behalf of their global organisation but within a reward structure that often does not reflect that customer expectation. Successful negotiation of contracts demands a clear understanding of the brief, recognition of the business context and the ability to translate service requirements into specific deliverables. This course offers the opportunity to identify the issues in contract negotiation and helps you learn some of the necessary skills to deal with them. speaker: Pamela Clark course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments. Date:27 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1046 practical implementation of ISO 15489 This one day workshop covers the systems analysis approach to records management as advocated by ISO TR 15489. It explores how this can be used firstly to design robust record systems and secondly how this approach can support knowledge management strategies within the organisation. speaker: Philip Jones course fee: £295.00 + VAT (£346.00) includes buffet lunch and refreshments. Date: 28 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR975 coaching for improved performance *NEW Everybody is talking about coaching but what exactly is it? This one-day programme introduces the basic concepts of coaching, explains when coaching is an appropriate leadership style and provides a structured approach for you to start coaching your team for improved performance. There will be time to practise your new skills on real live issues and receive feedback on your progress as a coach. speaker: David Fender course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments date: 29 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1045 meeting skills Across the UK people are spending millions of hours each day in meetings. The cost of these meetings probably runs to hundreds of millions of pounds - is this money being invested or wasted? Many people complain that meetings are too long, nothing is agreed, nothing is followed up - nothing is achieved. This one-day programme will help ensure that your meetings have a clear purpose and achieve it, are viewed as productive, action orientated and fun. The workshop will focus on the meeting experience of delegates and seek to identify best practise before each delegate prepares their own meeting make-over plan. speaker: David Fender, Consultant course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments Date: 30 march http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1054 Kind Regards, Anita Kaler Training Administrator 020 7332 6000 [log in to unmask] www.tfpl.com