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UC&R(NW) ARE PLEASED TO ANNOUNCE THE FOLLOWING EVENT: Charter Mark and customer service: mutually inclusive? The benefits of Charter Mark to Higher Education Wednesday 14th June 2006 at The University of Bolton (The Charter Mark logo is awarded by the Cabinet Office to organisations who achieve a high standard of customer care) This seminar will inform and encourage discussion on the process of achieving and retaining the Charter Mark standard in academic libraries. Speakers from Libraries who have received the award will describe their experiences, and lead a discussion on the benefits/pitfalls of the process. The event will also include the AGM of UC&R(NW), and give attendees the opportunity to meet the committee, and put forward any ideas they may have on topics for future events. Programme: 2.00pm - Welcome and refreshments 2.15pm - UC&R(NW) AGM 2.45pm - Dawn Grundy, The University of Bolton 3.05pm - Coral Black and Helen Jamieson , Edge Hill University 3.25pm - Refreshments and discussion 4.30pm - Close For more information please see our web page http://www.ucrg.org.uk/contact/branches/nw/northwest.htm There is no charge for this event, but we would like to know who is coming, so that we can make catering arrangements. Please contact Shirley Ward if you would like to attend. [log in to unmask] or 01204 903597 We look forward to seeing you on 14th June! Shirley Ward Health Studies Librarian/Learning and Teaching Fellow The University of Bolton Eagle Library Deane Road BOLTON BL3 5AB 01204 903597