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(Please excuse message cross-posting ) Hi all, Thank you very much for your participation in the survey of chat reference competencies. I received many responses and good suggestions. The winner of the $100 reward is Mitchell Brown from University of California at Irvine libraries. Again, thanks for all your input and I really appreciate that! Regards, Lili -- Lili Luo Doctoral Candidate School of Information and Library Science University of North Carolina at Chapel Hill