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HI Kate, This query has been passed onto our Electronic help desk to look into this for you. Kind regards Mandy Cooper Kate Sutton Operations Specialist Swets Information Services Swan House Wyndyke Furlong Abingdon Business Park Abingdon Oxon OX14 1UQ Tel: +44 (0) 1235 857581 Fax: +44 (0) 1235 857632 Email: [log in to unmask] Web: http://www.swets.com -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Kate Price Sent: 22 May 2006 14:34 To: [log in to unmask] Subject: Re: New Scientist - access problems Hi Sandra, We are able to login by IP address and Athens OK. I've had no reported problems and have tried myself just now, and was able to get in to full text. Best wishes, Kate **************************************** Kate Price E-Strategy & Resources Manager University Library University of Surrey Guildford, UK GU2 7XH Tel: +44 (0)1483 682876 Fax: +44 (0)1483 689500 E-mail: [log in to unmask] ************************************* -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm] Sent: 22 May 2006 11:37 To: [log in to unmask] Subject: New Scientist - access problems Hello All Is anyone else having problems accessing the restricted articles in New Scientist, i.e those marked 'NS'. We subscribe to the CHEST agreement for this but have lost IP access for the last couple of weeks (still not resolved); this has happened two or three times before. Are we alone? Thanks Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ====================================