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Olwen's last point is a valid one. Our subscription agents are Ebsco, and I experience exactly the same problems in sorting out access to e-journals. Good to know I'm not alone in my pain though! Helen Evans Library Systems Manager / Rheolwr Systemau y Llyfrgell Assembly Library Service / Gwasanaeth Llyfrgell y Cynulliad Welsh Assembly Government / Llywodraeth Cynulliad Cymru Cathays Park, Cardiff, CF10 3NQ. ( 029 2082 5349 ) *** e-mail / ebost: [log in to unmask] ------------------------------ Date: Thu, 18 May 2006 16:16:16 +0100 From: Olwyn Reynard <[log in to unmask]> Subject: Re: Activating e-journals - Single user access I agree completely with Sarah. I have asked Swets to make it clearer that our subscriptions are for institutional access but I don't know whether the fault lies with the publishers who are not picking this information up. I think rather than Swets requesting online as part of the order process they are simply getting notification of online availability attached to a print sub and reacting to that without checking properly. It certainly wastes massive amounts of time. (ours and theirs) Often it takes several messages to the publisher before we are finally told that we only have single user access. We are given complex activation instructions requiring a customer name which is clearly intended for a single person, or an email address, and publishers seem genuinely surprised when we can't make it work on an institutional basis. I think small publishers have often not thought this through before making online access available. I think Swets could help by requesting activation codes from the publishers, and passing that on to us with their e-availability notification. At present notification of electronic availability comes through to us and I usually have to contact either Swets or the publisher to ask for the activation code. They could also request passwords for us. In the process of doing that it might become clear to them that the sub is only for single-user access. At present the notifications come through saying the publisher will contact us but they rarely do. Extra irritations this year have been repeat notifications for the same journal In fairness to Swets I don't get the impression that other agents manage this any better.... Olwyn Olwyn Reynard, Electronic Resources Librarian, Kimberlin Library, De Montfort University, The Gateway, Leicester LE1 9BH Tel 0116 2577865 email [log in to unmask] -----Original Message----- From: Sarah Pearson [mailto:[log in to unmask]] Sent: 17 May 2006 09:16 To: [log in to unmask] Subject: Activating e-journals - Single user access Hello there, I'm sure this query / concern has been raised on the list before but I thought I would check to see if anyone else has found a resolution to this problem! We regularly get access notifications from our subscription agent - Swets - with the details required to activate / register new e-journal subscriptions. However, when we go through the (often detailed and complex) instructions, we discover the access is only available for a single user at either one IP address or with a single user username and password. We waste quite a bit of time discovering this and it is very frustrating. Swets do not often supply advice on whether it is a single user access or not. I suspect that they don't get this information from publishers / access providers although I am currently waiting for more information on the process. Clearly the access is often completely useless to academic institutions if it is. Has anyone found a way around this? We can find out whether e-access is free with a print subscription but this is often offered as campus wide access anyway. We could also stop processing access notifications which are password authenticated rather than Athens or IP authenticated but then also providers do make passwords available for campus wide use. I would be interested to hear if anyone has found a solution to this problem or if it is something that staff activating e-journal access, accept. Many thanks in advance. Sarah Sarah Pearson E-Resources & Serials Coordinator Information Services University of Birmingham Edgbaston Birmingham, B15 2TT W. Midlands tel: 0121 414 5825 email: [log in to unmask] ------------------------------ End of LIS-E-JOURNALS Digest - 17 May 2006 to 18 May 2006 (#2006-90) ******************************************************************** PLEASE NOTE: THE ABOVE MESSAGE WAS RECEIVED FROM THE INTERNET. On entering the GSi, this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Energis in partnership with MessageLabs. Please see http://www.gsi.gov.uk/main/notices/information/gsi-003-2002.pdf for further details. In case of problems, please call your organisational IT helpdesk. NODER: DERBYNIWYD Y NEGES HON O'R RHYNGRWYD. Wrth fynd ar GSi, cafodd y neges e-bost hon ei sganio am feirysau gan wasanaeth sganio feirysau Mewnrwyd Ddiogel y Llywodraeth (GSi) a ddarperir yn arbennig gan Energis mewn partneriaeth â MessageLabs. Gweler http://www.gsi.gov.uk/main/notices/information/gsi-003-2002.pdf i gael mwy o fanylion. 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