GEOSPATIAL SYSTEMS SUPPORT

London location

Salary around £20,000 plus bonus & excellent benefits

 

What does the job involve?

 

The role is quite junior but is permanent.  Responsibilities are centred on providing a first line of support to customers.  Customers usually raise technical queries via e-mail or telephone.  Along with two other people in the support group your job will be to handle the incident and look to resolve the problem as rapidly as possible, involving software development, sales or consultancy personnel, if required.  Untypically, the client anticipates the need to train this person and is willing to make the investment in time and funding that will provide this.  In short, you will receive full training in the client’s software and services enabling you to competently handle the job.

 

What experience must I possess?

 

• Either current or recent experience of working with a local authority.
• Some involvement with highways, planning or transportation applications.
• Practical knowledge of GIS.  ArcView or MapInfo ideally, but any other generically similar product will suffice.
• MS Office products.
• Good written and spokencommunication skills.

 

What personal attributes should I possess?

 

• Eye for detail, inquiring mind, “Can do” attitude.
• Comfortable with a customer-facing role.
• Enjoyment of resolving problems
• Strong at multi-tasking, not easily flustered.  An effective communicator, good customer support ethic.
• Versatile, resourceful and self-motivating.

 

What prospects does the job hold?

 

You would not be expected to stay in this role for ever.  Typically the job has been a stepping stone to other areas of the clients business activities, such as software development, training, sales or consultancy.

 

Candidates who are interested and also eligible for permanent employment in the UK should forward a copy of their CV by e-mail for the attention of Alan Carnell at Concurrent Appointments, e-mail address [log in to unmask]  We respect your confidentiality and none of our clients will receive your details without your prior agreement.