If they believe that the document in redacted form gives a biased view, maybe you should ask them if you shouldn't supply it to the DS unredacted, ie. in it's original format. I doubt that's what they'll want to hear, but I don't see what else you can do except refer them to IC. -----Original Message----- From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Kirsty Gray Sent: 13 March 2006 17:43 To: [log in to unmask] Subject: [data-protection] redaction complaint Not unusual to get a complaint from a data subject about redaction of a document in response to their SAR - but anyone else had a complaint from the third party that provided the original document? The personal data of the requestor was mainly comments / opinions of the third party, contained in a much larger report along with information about the third party himself (qualifications, professional experience, etc.) and about a small business & its directors and his opinions of them. The third party is complaining that, disclosing to the data subject only her own PD in a redacted form we have provided biased and misleading information (she has not questioned the redaction). He stated in writing back in 2002 that he did not object to the contents being shared with her. So didn't bother seeking consent in 2005 when SAR came in - reasonable in all the circumstances, etc. etc. etc. - but he feels we should have contacted him again. He now wants us to 'resolve his complaint informally' though hasn't been specific about what that means (in addition to recently making his own SAR, and several FOIA requests). Have told him repeatedly over past 6 months that we believe we acted in an appropriate, proportionate & lawful manner, in compliance with stautory obligations under s7 of DPA and taking account of IC's guidance on 'subject access & third parties'. Therefore there is nothing we can do to 'resolve' under corporate complaints procedure but that he can ask IC for advice or an assessment of whether we have breached DPA. Anyone else had a similar experience? Any ideas for handling other than continuing to point him towards the IC? Kirsty E Gray Access to Information Advisor Commission for Social Care Inspection Note: comments for discussion and debate only and do not necessarily reflect the corporate position of CSCI nor constitute legal advice. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ All archives of messages are stored permanently and are available to the world wide web community at large at http://www.jiscmail.ac.uk/lists/data-protection.html If you wish to leave this list please send the command leave data-protection to [log in to unmask] All user commands can be found at : - http://www.jiscmail.ac.uk/help/commandref.htm Any queries about sending or receiving message please send to the list owner [log in to unmask] (all commands go to [log in to unmask] not the list please) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ This message is for the use of the intended recipient(s) only. If you have received this message in error, please notify the sender and delete it.The British Council accepts no liability for loss or damage caused by software viruses and you are advised to carry out a virus check on any attachments contained in this message. Our purpose is to build mutually beneficial relationships between people in the UK and other countries and to increase appreciation of the UK's creative ideas and achievements. The British Council is registered in England as a charity. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ All archives of messages are stored permanently and are available to the world wide web community at large at http://www.jiscmail.ac.uk/lists/data-protection.html If you wish to leave this list please send the command leave data-protection to [log in to unmask] All user commands can be found at : - http://www.jiscmail.ac.uk/help/commandref.htm Any queries about sending or receiving message please send to the list owner [log in to unmask] (all commands go to [log in to unmask] not the list please) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^