Can I seize the opportunity to do a quick straw poll? The fear of
DPA/FoIA requests getting lost as a result of being sent to the wrong
place seems to be a big concern for quite a lot of people, but once you
put the correct address on your website/switchboard/postroom, how often
does it actually happen?
Feel free to reply to me off-list and I'll anonymise and summarise any
war stories.
Thanks
Andrew
--------------------
Andrew Cormack
Chief Security Advisor
UKERNA, Atlas Centre, Chilton, Didcot, Ox11 0QS, UK
Phone: +44 (0)1235 822302
Fax: +44 (0)1235 822399
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Yuill, Allan
> Sent: Thursday 16 February 2006 10:16
> To: [log in to unmask]
> Subject: Re: "Please may I speak to your Privacy Officer?"
>
>
> Ekin,
>
> "it is even worse for FOI (as requests can come in to ANY member of
> staff)"
>
> Being pedantic, DP is exactly the same. Any request for information
> about yourself in permanent form ( email, writing and potentially
> voicemail) is a valid request under both DPA and FoI and can
> come in to
> any member of staff. Even if they are handled informally, they still
> have to meet the 20 or 40 day time limits. Also being
> pedantic, every DP
> request should also get a refusal notice under FOI, even the informal
> ones.
>
> As I may have said ... being pedantic B-)
>
> Allan
>
>
>
> > -----Original Message-----
> > From: This list is for those interested in Data Protection
> > issues [mailto:[log in to unmask]] On Behalf Of
> > Ekin Caglar
> > Sent: 16 February 2006 09:59
> > To: [log in to unmask]
> > Subject: Re: "Please may I speak to your Privacy Officer?"
> >
> > After the BT hassle, we thought about starting a campaign to
> > help all of us with information requests: Any request for
> > information under DPA or FOIA could have some sort of an
> > identifier, e.g. the message "FOI Request" on the
> > envelope/email subject/etc, and the staff trained to send
> > anything with that message straight to the Information
> > Governance Manager or somebody in an equivalent position.
> >
> > No call centre I have ever been in touch with knew anything
> > about DPA, and it is even worse for FOI (as requests can come
> > in to ANY member of staff).
> >
> > Ekin
> >
> > -----Original Message-----
> > From: This list is for those interested in Data Protection
> > issues [mailto:[log in to unmask]] On Behalf Of
> Tim Trent
> > Sent: 15 February 2006 16:56
> > To: [log in to unmask]
> > Subject: [data-protection] "Please may I speak to your
> > Privacy Officer?"
> >
> > Over the past couple of days I and a co-researcher have been
> > sampling FTSE100 corporations and the ability of their
> > switchboards to handle a very simple enquiry from a member of
> > the public.
> >
> > We asked: "Please may I speak to your Privacy Officer - the
> > person who looks after Data Protection?" At that point,
> > though we were friendly, we watched as we were put through to
> > strange places in the organisations. One organisation put us
> > through to Profit Protection (the anti shoplifting squad!).
> >
> > While we will be featuring the report in a newsletter shortly
> > I wanted to share it with all of you first. I have placed it
> > on our website at a parlously long link, so I am using "tiny"
> > to shorten it for ease of downloading
> > <http://tinyurl.com/a9c3d> http://tinyurl.com/a9c3d It's
> > about a 200KB pdf file
> >
> > As is our usual practice the report is free of charge in the
> > membership area of our site. You will be asked to enter your
> > email address, and to register if you are not already a
> > member. As you would expect you are also free to unsubscribe
> > at any time.
> >
> > I hope you find it useful. If you pass it on, please pass
> > the link rather than the document. But that is up to you entirely.
> >
> >
> >
> > Tim Trent - Consultant
> > Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
> > email: [log in to unmask]
> > <blocked::mailto:[log in to unmask]>
> > Marketing Improvement Limited, Abbey House, Grenville Place,
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