Jobsworth? - or a manager scared of being sued?
I know we live in troubled times. I know identity theft and the
black-market trade in personal data is a real threat. However this tale
illustrates the growing obsession (in society) with protection personal
information to ridiculous lengths. I know it's partly a fear of
litigation (another obsession) but also a general pessimism and thinking
the worst. We are becoming a society frightened of its own shadow
Modern life, civilization involves some erosion of privacy e.g. I don't
mind
Tesco knowing stuff about me - they only want to flog me things.
Liberty is more important than privacy
Also, as Gerry indicated they would rather their guests made calls than
received them as it is easy money.
Soapbox moment over
Jim
Jim McClen
Records Manager
North Tyneside PCT
Equinox House
Silver Fox Way
Cobalt Business Park
Newcastle upon Tyne
NE27 0QJ
Direct Tel: (0191) 291-9349
Main Tel: (0191) 291-9292
E-mail: [log in to unmask]
www.northtynesidepct.nhs.uk
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Nigel Roberts (in
transit)
Sent: 18 July 2006 01:00
To: [log in to unmask]
Subject: Re: [data-protection] Hotel Reception
No.
There is a difference between Data Protection offences (none committed)
and poor service.
If they GAVE OUT the number that might be different.
--
Nigel Roberts
[log in to unmask]
Tel. (Mobile):+44 7973 263842 Office:+44 1481 822800
[Email on the move by Blackberry 7230]
-----Original Message-----
From: Charles Oppenheim <[log in to unmask]>
Date: Tue, 18 Jul 2006 14:13:51
To:[log in to unmask]
Subject: Re: [data-protection] Hotel Reception
In which case, my apologies for misunderstanding the query.
As a matter of interest, do list members agree with me that if the room
number is unknown then the hotel is right to refuse to let the call
through?
Charles
Quoting [log in to unmask]:
> Charles
>
> That is exactly what she had done, texted the room number to her
mother -
> so
> when my sister phoned the hotel she asked for "Angela Smith in Room
306".
> There was absolutely no disclosure expected of the hotel receptionist
-
> she
> was given all the information. So where is the breach of Data
Protection?
>
> Regards
> John
>
>
> -----Original Message-----
> From: Charles Oppenheim [mailto:[log in to unmask]]
> Sent: 18 July 2006 13:57
> To: [log in to unmask]
> Subject: Re: [data-protection] Hotel Reception
>
>
> I think the hotel was correct. There is no proof that the person
calling
> is
> her mother, and even if she was her mother, how do we know that the
> daughter
> has sworn never to speak to her mother again? I doubt many hotels have
as
> one of their Purposes passing on guest details to any third party who
> asks.
>
> The daughter should have phoned her mother or texted her what her room
> number was.
>
> Charles
>
> Quoting John Hughes <[log in to unmask]>:
>
> > Dear All
> >
> > Last night my niece, Angela, was staying in a hotel in Milton
Keynes,
> > one of a very well-known chain. Her mother (my sister) phoned the
> > hotel reception
> > desk and asked to be put through to her daughter's room, giving
> Angela's
> > full name and her room number. The receptionist told her this would
> not
> > be
> > possible "because of the Data Protection Act".
> >
> > My sister then asked if the receptionist would call Angela
internally
> > and ask if it was ok to put her mother through. The reply was "no"
as
> > this was "against the law".
> >
> > Can anyone explain to me how???
> >
> > John Hughes
> >
> >
> >
>
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