This is not entirely on topic but when being connected to a similar call
centre in India for BT Openworld (before I went on to Broadband) they wanted
to talk me through the connection problem I was having.
Clearly as I was on BT Openworld (narrowband) if they were going to do that
they would have to call me on another line to the one I was having the
problems with. Therefore they called me back on my mobile number. Presumably
this was done through a local link, and as it was BT who presumably can
charge themselves what they decide for their internal SLA's they didn't have
to worry about the call charges.
Nick Landau
> ----- Original Message -----
> From: "Doug Colyer" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Thursday, February 02, 2006 5:29 PM
> Subject: Re: [data-protection] BT SMS service
>
>
> Tony has made an interesting point. When my overhead line in my remote
> area went down I spent a week trying to convince a BT call centre in India
> that I was using a public telephone box some distance from my village to
> speak to them. They found it difficult to appreciate that waiting hours at
> a time in a phone box just to be connected to a live person was unhelpful,
> and yes, even in England there are places where the mobile telephone does
> not work so they couldn't ring me back when I returned home. I just had to
> get this off my chest, but a full week trying to get my line repaired,
> spending what felt like a lifetime in a smelly phone box, not being able
> to use my telephone or computer at home was bad enough without now
> realising that BT was spending all this time and energy in providing a
> service which clearly is a DP nightmare.
>
>
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]]On Behalf Of Tim Trent
> Sent: 02 February 2006 17:01
> To: [log in to unmask]
> Subject: Re: BT SMS service
>
>
> How on earth did you find a number to call?
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Tony Bowden
> Sent: 02 February 2006 16:53
> To: [log in to unmask]
> Subject: [data-protection] BT SMS service
>
> This afternoon, I, along with presumably many millions of other BT
> customers, received an email announcing their wonderful new SMS Self
> Service
> system. (http://www.bt.com/sms/)
>
> The basic gist is, send an SMS to 64364 asking "Paid <phone number>", and
> they'll reply telling you when the bill for that line was last paid.
>
> There is nothing whatsoever to restrict this to the owner of the phone
> line.
> You can use this to find out when anyone with a BT line last paid.
>
> I phoned BT to complain, but neither of the two people I talked to seemed
> to
> even be aware of the service, and certainly didn't know how to handle
> enquiries about the privacy implications of it. I'm currently waiting for
> someone more senior to call me back.
>
> Surely this is a massive breach of Data Protection? I'm considering a
> complaint to OFTEL, but perhaps this is one for the OIC as well?
>
> Tony
>
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