I am in the middle of "150" at present and listening to "elevator music"
between talking to a very pleasant lady who has a colleague with her who
"knows about the service"
She has asked me if I had my friend's permission to enquire about his bill
payment. I explained that I did not, but that I would tell him this
evening, and that he would be angry and would doubtless make a formal
complaint as well. She did suggest that my enquiry may be fraudulent! I
was very polite and did not laugh at all.
This is an odd one. I believe that it is Data which, "with other data in
the possession of..." is capable of identifying a living individual. Others
may disagree
Terms and conditions are at
http://www2.bt.com/static/i/btretail/panretail/sms/Terms_conditions.htm
Been on the call 20 minutes so far. I am glad I am not in the smelly call
box in the village!
We do have BT's data protection guru on this list by the way! She's a very
nice practical person. I bet no-one asked her about this service though.
More when I get the call concluded
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tony Bowden
Sent: 02 February 2006 17:13
To: [log in to unmask]
Subject: Re: [data-protection] BT SMS service
On Thu, Feb 02, 2006 at 05:00:33PM -0000, Tim Trent wrote:
>> I phoned BT to complain, but neither of the two people I talked to
>> seemed to even be aware of the service, and certainly didn't know how
>> to handle enquiries about the privacy implications of it. I'm
>> currently waiting for someone more senior to call me back.
> How on earth did you find a number to call?
On the www.bt.com/sms page there's a "terms and conditions" link.
Buried in that page (para 10) there's mention of their "Customer Care line
on 0800 800947"
That doesn't really seem to be a Customer Care line though, as the first
person I spoke to said he'd have to pass the enquiry onto Customer Care.
And of course, 45 minutes later, I still haven't received my "15 to 20
minutes" response ...
Tony
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