A friend of mine last paid his on 16 January 2006 - always nice to know
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Simon Howarth (RGC)
Interim Information Governance Manager
Sent: 02 February 2006 17:04
To: [log in to unmask]
Subject: Re: [data-protection] BT SMS service
Well, I have just found out when my Dad last paid his phone bill, he's OK
about me checking.
I am just in the process of lodging a "complaint", there are so many issues
here that BT cannot have thought about....
-----Original Message-----
From: Tony Bowden [mailto:[log in to unmask]]
Sent: 02 February 2006 16:53
To: [log in to unmask]
Subject: [data-protection] BT SMS service
This afternoon, I, along with presumably many millions of other BT
customers, received an email announcing their wonderful new SMS Self Service
system. (http://www.bt.com/sms/)
The basic gist is, send an SMS to 64364 asking "Paid <phone number>", and
they'll reply telling you when the bill for that line was last paid.
There is nothing whatsoever to restrict this to the owner of the phone line.
You can use this to find out when anyone with a BT line last paid.
I phoned BT to complain, but neither of the two people I talked to seemed to
even be aware of the service, and certainly didn't know how to handle
enquiries about the privacy implications of it. I'm currently waiting for
someone more senior to call me back.
Surely this is a massive breach of Data Protection? I'm considering a
complaint to OFTEL, but perhaps this is one for the OIC as well?
Tony
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