Initial induction input and training are all very well but do not account
for simple administrative errors or changes in practices which frequently
occur. Whilst the correct project management of changes should fully update
everybody, organisational pressures do affect if how and when that may be
delivered.
Creating linkages into all of those processes would seem a sensible thing to
do in assuring ongoing DP compliance but quite which responsibilities in
those areas, and where those sit within organisations, will obviously be
reflected in what is perceived externally with the people issues being
suitably juggled by those so inclined.
Ian W
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Edwina Withe
> Sent: 16 February 2006 11:29
> To: [log in to unmask]
> Subject: Re: "Please may I speak to your Privacy Officer?"
>
>
> It's down to training. Get a slot on new staff induction day
> and that way every person over time will get at least 20 mins
> on DP/FOI and will know who to speak to, where to find
> further info and will be able to at least identify the
> organisation's public leaflets/application forms and
> what to do if they end up with a request on their desk. Some people
> will have little involvement with personal data and some will
> have a lot depending on the nature of their job and with FOI
> some departments get more requests than others. Where I
> work, every new member of staff who works in Childrens
> Services or Social Services & Housing also has to go on a
> half day in house training course. Topics covered are
> individual rights, 8 dp principles and their interpretation
> and how to recognise and deal with a subject access request.
>
>
> >>> Ekin Caglar <[log in to unmask]> 16/02/2006 10:23:07 >>>
> Tim's got a good point but unless this is taken up by a wider
> audience, it won't work. Public authorities could lead the
> way and put on their websites a note like "Please mark all
> envelopes & emails DPA/FOI request".
>
> As we've seen with notification, corporate world won't follow
> any time soon. Before I explained to them what it is that I
> do, almost none of my friends knew i) what Data Protection
> is, ii) their rights under FOIA.
>
> Also, based on our NHS survey, I can tell you that even some
> of the Chief Execs either don't know what FOI is or they
> don't take it seriously enough. I don't know the situation
> with DPA in that sense.
>
> If revolution won't come from top to bottom, maybe we can
> force it from bottom to top. By training the postman and the
> post room people first, for example!
>
> Ekin
>
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Ibrahim Hasan
> Sent: 16 February 2006 10:13
> To: [log in to unmask]
> Subject: Re: [data-protection] "Please may I speak to your
> Privacy Officer?"
>
> This seems a good idea. It may lead to requests being dealt
> with properly by the appropriate person. Although technically
> there is no requirement under the legislation (FOI and DP) to
> label a request as such.
>
> Incidentally, my brother manages a call centre for a large
> utility company. He says that staff there are given no
> worthwhile training on DP. Even the legal department only has
> superficial knowledge!
>
> I usually end up answering his queries.
>
> Ibrahim Hasan
> Act Now Training
> www.actnow.org.uk
>
>
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Ekin Caglar
> Sent: 16 February 2006 09:59
> To: [log in to unmask]
> Subject: Re: [data-protection] "Please may I speak to your
> Privacy Officer?"
>
> After the BT hassle, we thought about starting a campaign to
> help all of us with information requests: Any request for
> information under DPA or FOIA could have some sort of an
> identifier, e.g. the message "FOI Request" on the
> envelope/email subject/etc, and the staff trained to send
> anything with that message straight to the Information
> Governance Manager or somebody in an equivalent position.
>
> No call centre I have ever been in touch with knew anything
> about DPA, and it is even worse for FOI (as requests can come
> in to ANY member of staff).
>
> Ekin
>
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of Tim Trent
> Sent: 15 February 2006 16:56
> To: [log in to unmask]
> Subject: [data-protection] "Please may I speak to your
> Privacy Officer?"
>
> Over the past couple of days I and a co-researcher have been
> sampling FTSE100 corporations and the ability of their
> switchboards to handle a very simple enquiry from a member of
> the public.
>
> We asked: "Please may I speak to your Privacy Officer - the
> person who looks after Data Protection?" At that point,
> though we were friendly, we watched as we were put through to
> strange places in the organisations. One organisation put us
> through to Profit Protection (the anti shoplifting squad!).
>
> While we will be featuring the report in a newsletter shortly
> I wanted to share it with all of you first. I have placed it
> on our website at a parlously long link, so I am using "tiny"
> to shorten it for ease of downloading
> <http://tinyurl.com/a9c3d> http://tinyurl.com/a9c3d It's
> about a 200KB pdf file
>
> As is our usual practice the report is free of charge in the
> membership area of our site. You will be asked to enter your
> email address, and to register if you are not already a
> member. As you would expect you are also free to unsubscribe
> at any time.
>
> I hope you find it useful. If you pass it on, please pass
> the link rather than the document. But that is up to you entirely.
>
>
>
> Tim Trent - Consultant
> Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
> email: [log in to unmask]
> <blocked::mailto:[log in to unmask]>
> Marketing Improvement Limited, Abbey House, Grenville Place,
> Bracknell, United Kingdom, RG12 1BP
> <blocked::http://www.marketingimprovement.com/>
>
> http://www.marketingimprovement.com
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