This seems a good idea. It may lead to requests being dealt with properly by the appropriate person. Although technically there is no requirement under the legislation (FOI and DP) to label a request as such. Incidentally, my brother manages a call centre for a large utility company. He says that staff there are given no worthwhile training on DP. Even the legal department only has superficial knowledge! I usually end up answering his queries. Ibrahim Hasan Act Now Training www.actnow.org.uk -----Original Message----- From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Ekin Caglar Sent: 16 February 2006 09:59 To: [log in to unmask] Subject: Re: [data-protection] "Please may I speak to your Privacy Officer?" After the BT hassle, we thought about starting a campaign to help all of us with information requests: Any request for information under DPA or FOIA could have some sort of an identifier, e.g. the message "FOI Request" on the envelope/email subject/etc, and the staff trained to send anything with that message straight to the Information Governance Manager or somebody in an equivalent position. No call centre I have ever been in touch with knew anything about DPA, and it is even worse for FOI (as requests can come in to ANY member of staff). Ekin -----Original Message----- From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Tim Trent Sent: 15 February 2006 16:56 To: [log in to unmask] Subject: [data-protection] "Please may I speak to your Privacy Officer?" Over the past couple of days I and a co-researcher have been sampling FTSE100 corporations and the ability of their switchboards to handle a very simple enquiry from a member of the public. We asked: "Please may I speak to your Privacy Officer - the person who looks after Data Protection?" At that point, though we were friendly, we watched as we were put through to strange places in the organisations. One organisation put us through to Profit Protection (the anti shoplifting squad!). While we will be featuring the report in a newsletter shortly I wanted to share it with all of you first. I have placed it on our website at a parlously long link, so I am using "tiny" to shorten it for ease of downloading <http://tinyurl.com/a9c3d> http://tinyurl.com/a9c3d It's about a 200KB pdf file As is our usual practice the report is free of charge in the membership area of our site. You will be asked to enter your email address, and to register if you are not already a member. As you would expect you are also free to unsubscribe at any time. I hope you find it useful. If you pass it on, please pass the link rather than the document. But that is up to you entirely. Tim Trent - Consultant Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618 email: [log in to unmask] <blocked::mailto:[log in to unmask]> Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell, United Kingdom, RG12 1BP <blocked::http://www.marketingimprovement.com/> http://www.marketingimprovement.com Important: This mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this email, please notify the author by replying to this email. if you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this email. If you are not the named recipient please notify us immediately. 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