Good point Duncan, but in that case, the outbound trunks are limited in
number and can be public knowledge. If I put an FOI request to Stockport
College, you might be forced to release this information. If this assumption
is correct, and since you are already publishing your exchange number online
(0161 958 3100) then I can't see why you can't release this number (or any
other outbound trunk number) as a CID.
I can understand Simon's point as well but the whole point of a PBX is to
have fewer numbers of outside lines then internal extensions. If when you
called the patient you told them that you were calling from Whipps Cross
University Hospital, then they might as well have seen 020 8539 5522 as your
CID. This is again listed on your web site! If you called with another
capacity, i.e. not representing Whipps, then my argument might still hold.
Ekin
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Ross, Duncan
Sent: 09 February 2006 13:11
To: [log in to unmask]
Subject: [data-protection] Wanting our cake and eating it....
We are an FE college and we don't normally release a number, because if we
did it would be almost meaningless, for technical considerations to do with
the way in which the system is set up. To defeat anonymous call barring we
release the switchboard number on one of our trunks but if a caller were to
call back, the switchboard would have no idea who had called.
Caller id is a nice idea, and works with home phones but in large
organisations is very difficult to make meaningful in any real way. A number
no longer corresponds to a phone. Increasingly virtualisation is used in
phone systems which means that a number is a route into an organisation to a
person rather than a phone on a desk. The system doesn't usually need to
know who made a call and therefore can't provide a number back to that
person.
Duncan Ross
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]]On Behalf Of Ekin Caglar
Sent: 09 February 2006 11:45
To: [log in to unmask]
Subject: Re: [data-protection] Wanting our cake and eating it....
Well, most of our customers are public authorities and almost none of them
use caller ID.
We have the latest voice over IP system with all the bells and whistles, as
well as our own CRM application that can link to it so when somebody calls,
the agent can see the caller's "card" before answering the call. We can't
use this system!
Does anybody know why public authorities are hiding their numbers?
Ekin
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Yuill, Allan
Sent: 09 February 2006 11:35
To: [log in to unmask]
Subject: Re: [data-protection] Wanting our cake and eating it....
One of my contacts won't provide caller ID and I don't usually answer
calls if it's not provided!
We ended up using email B-)
Allan
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Nigel Roberts
> Sent: 08 February 2006 18:47
> To: [log in to unmask]
> Subject: Re: Wanting our cake and eating it....
>
> I clearly remember the people, who when Caller Display came
> in, would want Anonymous Call Reject for inbound calls, and
> Permanent Withhold for outbound calls.
>
> Same thing really!
>
>
>
> Carter, Antoinette (KIS) wrote:
> > I have found all discussions relating to the Vehicle Licensing
> > website, geo-positioning & BT's SMS strange new "service" really
> > interesting, mainly because I wear two hats in my post
> namely DP and
> > FOI. And it is perhaps because of my roots being firmly
> enbedded in
> > the public sector that I find myself defending the Vehicle
> Licensing
> > site, who are in my opinion, only trying to serve the
> public as best
> > they can with the limited resources available to them, whilst being
> > very suspicious of the private sector outfits, whose aims
> are based on
> > profit, not the greater good.
> >
> > But I can also sympathise with Martin Hoskins' views about
> only trying
> > to provide the public with the services they say they want, or that
> > they do not even know they want yet. Who could have ever predicted
> > just how la-la the whole world appears to be on SMS technology
> > (personally I hate it). But I compare it to the
> double-standard the
> > general public applied to the gutter press for "hounding" Princess
> > Diana, in that if the public hadn't had an endless thirst
> for photos
> > and news of her, then the paparazzi wouldn't have been
> chasing her around in the first place.
> >
> > We (the general public) demand ever increasing amounts of
> information
> > to be made available to us cheaply and conveniently. And on the
> > other, we are obsessed with protecting our own privacy. As a DP
> > Officer I sympathise with that view, but as an FOI Officer
> I want to
> > be able to deal with as many requests as possible by pro-actively
> > publishing information on the Publication Scheme, rather
> than dealing
> > with requests individually. We want to be able to find our
> kids, but
> > don't want our bosses to find us! To a greater or lesser
> extent, most
> > of us are both Jekyll and Hyde; poacher and gamekeeper!
> >
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