Clearly a problematic state of affairs but one as you intimate worth some
discussion.
For those who did not see the programme, from my perspective the stolen data
being misused appeared to consist of data collected from customers (i.e.
supposed credit check data) at call centres across many sectors, with mobile
telephone company accounts being reported as an initial and primary vehicle.
The problem appeared as one relating to misused commercial banking data as
much as being collected from any banks data. The data did not seem to be
collected only from one sector but more broadly. As such it could be seen as
a direct threat to any commercial activity not involving the physical
exchange of a form of currency, with the programme itself having the
potential to be perceived as a reaction by a territorially protective
market.
One impression (or supposition) gained here was that the mixture of some
imported personal data possibly controlled by a data processor agreement
mixed together with data directly collected from the data subject on the
direction of the data controller created a data set perceived as fairly
obtained by the call centre staff, and hence available for their own use
outside of the business itself; The only sometimes slight difficulty being
removing it from the call centre, something subsequently directly relevant
to the cost. Many of those factors are not uncommon especially in some of
the newer or more competitive business sectors.
On the surface the issues appeared to emanate from principle 2, 6 and 7 with
the programme itself mainly focusing on principle 7 issues rather than the
softer and arguably more effective but potentially more problematic
principle 2 and 6 issues which provide some potential for a longer term and
more resilient fix. I swear that to me the focus all round results from
forms of short termism.
Ian W
Date: Sat, 7 Oct 2006 08:59:38 +0100
From: Nigel Roberts <[log in to unmask]>
Subject: CH4 Dispatches
I'm mildly surprised that there has been no discussion of the Ch4
'Dispatches' programme of the other night.
It has certainly made me want to consider my use of particular banks.
Does anyone know of any banks which do not export customer's personal
data to India?
--
Nigel Roberts BSc CEng FBCS DipEngLaw, Director
Island Networks, 4&5 St Anne's Walk, Alderney, GY9 3JZ (GG) Tel. 01481
822800 (office) or 0870 321 2282 (direct)
Mobile: 07010 7011 13 or +423 663 178 200
--
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