In my capacity recently as Information Governance Manager for a Mental
Health Trust, I had to make some calls to a mentally disturbed person with
regard to a SAR received. If the ability to hide my number had not been
available (I had to use my own phone) I would have refused to make these
calls as the person had been identified as potentially dangerous.
There are legitimate cases where this sort of thing is a must.
Simon Howarth.
-----Original Message-----
From: Nick Landau [mailto:[log in to unmask]]
Sent: 09 February 2006 12:42
To: [log in to unmask]
Subject: Re: [data-protection] Wanting our cake and eating it....
This also links to the Freedom of Information Act regarding whether to
publish the telephone directory on the website.
There are also public safety issues here.
This particularly applies as Allan says I think to nurses etc who deal
directly with the public, but I can't recall the link or the precise issues
here I am afraid.
I did see one Publication Scheme (ASCII) where the contacts were given with
phone numbers. Besides that the FoI requests should go through a more
central process the person responsible for a particular work area is likely
to change over a period thus making the use of this sort of information
highly questionable.
The more major problem is when one wants to make a complaint to a senior
officer and one has difficulty obtaining an email address - I had a
complaint about a parking ticket and I did a search and I found the email
addresses of various senior officers by office, in the list of attendees at
meetings they attended held by other organisations.
Nick Landua
Nick Landau
----- Original Message -----
From: "Yuill, Allan" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, February 09, 2006 12:07 PM
Subject: Re: [data-protection] Wanting our cake and eating it....
The justification that I've been given is for staff protection. Some
areas of Council responsibility such as Social Work or Environmental
Health can make some people feel vengeful, and I don't think numbers can
be withheld selectively with our exchange equipment. Other department,
such as Council Tax prefer that all contact is through one published
number. Personally, I'd be quite happy to release my number.
Allan
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Ekin Caglar
> Sent: 09 February 2006 11:45
> To: [log in to unmask]
> Subject: Re: Wanting our cake and eating it....
>
> Well, most of our customers are public authorities and almost
> none of them use caller ID.
>
> We have the latest voice over IP system with all the bells
> and whistles, as well as our own CRM application that can
> link to it so when somebody calls, the agent can see the
> caller's "card" before answering the call. We can't use this system!
>
> Does anybody know why public authorities are hiding their numbers?
>
> Ekin
>
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Yuill, Allan
> Sent: 09 February 2006 11:35
> To: [log in to unmask]
> Subject: Re: [data-protection] Wanting our cake and eating it....
>
> One of my contacts won't provide caller ID and I don't
> usually answer calls if it's not provided!
>
> We ended up using email B-)
>
> Allan
>
> > -----Original Message-----
> > From: This list is for those interested in Data Protection issues
> > [mailto:[log in to unmask]] On Behalf Of Nigel Roberts
> > Sent: 08 February 2006 18:47
> > To: [log in to unmask]
> > Subject: Re: Wanting our cake and eating it....
> >
> > I clearly remember the people, who when Caller Display came
> in, would
> > want Anonymous Call Reject for inbound calls, and Permanent
> Withhold
> > for outbound calls.
> >
> > Same thing really!
> >
> >
> >
> > Carter, Antoinette (KIS) wrote:
> > > I have found all discussions relating to the Vehicle Licensing
> > > website, geo-positioning & BT's SMS strange new "service" really
> > > interesting, mainly because I wear two hats in my post
> > namely DP and
> > > FOI. And it is perhaps because of my roots being firmly
> > enbedded in
> > > the public sector that I find myself defending the Vehicle
> > Licensing
> > > site, who are in my opinion, only trying to serve the
> > public as best
> > > they can with the limited resources available to them,
> whilst being
> > > very suspicious of the private sector outfits, whose aims
> > are based on
> > > profit, not the greater good.
> > >
> > > But I can also sympathise with Martin Hoskins' views about
> > only trying
> > > to provide the public with the services they say they
> want, or that
> > > they do not even know they want yet. Who could have ever
> predicted
> > > just how la-la the whole world appears to be on SMS technology
> > > (personally I hate it). But I compare it to the
> > double-standard the
> > > general public applied to the gutter press for "hounding"
> Princess
> > > Diana, in that if the public hadn't had an endless thirst
> > for photos
> > > and news of her, then the paparazzi wouldn't have been
> > chasing her around in the first place.
> > >
> > > We (the general public) demand ever increasing amounts of
> > information
> > > to be made available to us cheaply and conveniently. And on the
> > > other, we are obsessed with protecting our own privacy. As a DP
> > > Officer I sympathise with that view, but as an FOI Officer
> > I want to
> > > be able to deal with as many requests as possible by pro-actively
> > > publishing information on the Publication Scheme, rather
> > than dealing
> > > with requests individually. We want to be able to find our
> > kids, but
> > > don't want our bosses to find us! To a greater or lesser
> > extent, most
> > > of us are both Jekyll and Hyde; poacher and gamekeeper!
> > >
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