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Hi Shabana, Thanks for this it is very useful to know. It appears our problem was due to SSL and a seurity update to Internet Explorer. Since we have selected "SSL for selected areas and tools" and turned it off when you are within a course the problem appears to have been resolved. I think I will message the list later to see if anyone else is having problems. Kind Regards Dan - - - - - - - - - - - - - - - - - - - - - - - - - Dan Robinson, Learning Development Specialist Learning Development & Innovation Information Services Thompson Library (E256) Telephone: 5740 - - - - - - - - - - - - - - - - - - - - - - - - - ________________________________ From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Shabana Zia Sent: 28 April 2006 11:17 To: [log in to unmask] Subject: Re: Problem! Hi Dan, Yes, basically we found that there was no more space available on the hard drive. Tutors are uploading documents which have huge file sizes and many are uploading material that is not particularly relevant - this therefore is taking up space on the hard drive. When the hard drive is completly full, blackboard does not launch. When this problem first occured about a month ago, we had to delete some backup files and temp files. Also I managed to get some feedback from some usergroup members who suggested to delete files from the recycle bin. At the time we had two courses which were using Blackboard heavily and were also refusing to remove there unnessary material. We therefore had to move their courses onto a different drive. We deleted some files from the recycle bin which gave us some room too just log in, but since the exam period is beginning we have seen a large number of material go onto blackboard, and my fear is that the problem will arise again. At present I am going through courses and converting word and powerpoint documents in pdf format, which is helping to reduce files sizes. Initially when I was unable to create a folder/item etc, I thought it may of been Internet Explorer, however about half an hour later blackboard went offline - so I knew that the problem was that the drive was overloaded. Attached are some of the emails I received from other members.(not sure whether im supposed to redistribute!. ) Hope this helps. Please let me know when and how you resolve this problem , it would be very interesting if the cause is down to something else. Many Thanks Shabana ________________________________ From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of ROBINSON Daniel Sent: 28 April 2006 10:32 To: [log in to unmask] Subject: Re: Problem! Hi Shabana, Did you get to the bottom of this as we have started having complaints from tutors here with a similar problem. I suspect Internet Explorer to be the problem as we can only replicate the problem in this browser. Any further information much appreciated. Kind Regards Dan - - - - - - - - - - - - - - - - - - - - - - - - - Dan Robinson, Learning Development Specialist Learning Development & Innovation Information Services Thompson Library (E256) Telephone: 5740 - - - - - - - - - - - - - - - - - - - - - - - - - ________________________________ From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Shabana Zia Sent: 26 April 2006 14:27 To: [log in to unmask] Subject: Problem! Hi All, We are using version 6.2.3.23 and have encountered a problem. At present when trying to add an item or folder we find that once we select submit it does not go through to upload either a document or folder. Instead we find that 'the page cannot be displayed' page appears. Is there anyway of resolving this problem? Any ideas are much appreciated. I am worried that the system maybe overloaded as the exam period is approaching and many members of staff have uploaded a vast amount of documentation. I dont know whether this would effect it but thought it may be worth mentioning. Thanks in advance. ______________________________________________ Shabana Zia Electronic Resources Coordinator <http:[log in to unmask]> * phone: 0208 523 3544 / ext: 2276 i web: <http://www.george-monoux.ac.uk/</A>%20<A%20href=> www.george-monoux.ac.uk <http://www.george-monoux.ac.uk/> * e-mail: <mailto:[log in to unmask]> [log in to unmask] <outbind:[log in to unmask]> The information in this email is confidential and is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, except for the purpose of delivery to the addressee, is prohibited and may be unlawful. Kindly notify the sender and delete the message and any attachment from your computer. The information in this email is confidential and is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, except for the purpose of delivery to the addressee, is prohibited and may be unlawful. Kindly notify the sender and delete the message and any attachment from your computer.