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Simon, Yes, I totally agree. We do 'face-to-face' enrolments for new students where a Finance Representative attends from the Sales Ledger team and returning students enrol on-line. We also don't need to see the payment schedule to 'scan' it and politely tell the students this time after time. It does make it difficult when some students insist that we have to do something with their payment schedule as it says in red writing how important it is that they should take it to their registration. Kirsty Jones Sales Ledger Manager Finance Directorate Sheffield Hallam University Level 2 Surrey Building City Campus Howard Street Sheffield S1 2UB England -----Original Message----- From: Admin-student [mailto:[log in to unmask]] On Behalf Of SN Croll Sent: 28 September 2006 10:26 To: [log in to unmask] Subject: Re: SSAC files (BACS First) Hi all, It might be worth noting that a large number of students, including returning students, were sent an SMS text message yesterday that reads as follows: "Take your payment schedule letter to registration; your Student Loan will be paid into your bank within 5 days of your uni/college confirming attendance." This has proved to be extremely unhelpful here at Bradford as, like a number of other institutions, we re-enrol our students on-line and don't have a paper-based 'face-to-face' re-enrolment. We don't need or want students queuing outside our offices trying to present us with a payment schedule, asking us to 'scan' it because the SLC had told them. Given all the recent problems with the ELP site, this is proving to be even more frustrating considering that the majority of delays to SL and grant payments have been as a result of the SLC's system problems. Despite several attempts to get the message through to the Student Loan Company that we don't all use the process of scanning payment schedules for confirming attendance, this message is not getting through. I am starting to run out of energy and patience with them. Anyone else experiencing similar problems? -- Simon Croll Assistant Registrar Enrolment and Systems Student Registry University of Bradford Richmond Road Bradford BD7 1DP Tel: +44 (0)1274 236540 Fax: +44 (0)1274 235740 Email: [log in to unmask] -----Original Message----- From: Admin-student [mailto:[log in to unmask]] On Behalf Of Roslyn Gray Sent: 26 September 2006 11:51 To: [log in to unmask] Subject: SSAC files (BACS First) For those who may not be aware the SLC are now having trouble in receiving SSAC's (retrieving SSAR now seems to be working fine!) We sent one yesterday and although the website indicated that document had been saved we did not receive a receipt and when I phoned this morning the SSAC had not been received. I have now been told by the helpline to send SSAC files by email to [log in to unmask] as a temporary measure until this is resolved. It would be very useful if this information was forwarded by the SLC to us instead of us having to find out be keep calling them! Regards Roslyn Gray Student Financial Support Manager Middlesex University North London Business Park Oakleigh Road South London N11 1QS Tel : 020 8411 5954 Fax : 020 8411 6137