Tim
That is an exact summary. Effectively what this means is that if you phone
the hotel reception and ask to speak to one of their guests, even if you
supply all the relevant information (name, room number) - with no disclosure
necessary on the part of the hotel - they will still not put your call
through.
John
-----Original Message-----
From: Tim Trent [mailto:[log in to unmask]]
Sent: 18 July 2006 14:02
To: [log in to unmask]
Subject: Re: [data-protection] Hotel Reception
Just to get this clear. You are staying in a well known hotel in Milton
Keynes and have told me that you will be there, in room 604.
I call the hotel and ask to be put through to you, by name, and quote your
room number.
The hotel refuses and says "it is against the law to put me through to you"
---------------------
If that is a correct summary of what you have said I disagree entirely. The
hotel may be obeying your instruction of "no calls" ("I'm sorry, our guest
has asked not to be disturbed"), but it is not against the law. :)
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Charles Oppenheim
Sent: 18 July 2006 13:57
To: [log in to unmask]
Subject: Re: [data-protection] Hotel Reception
I think the hotel was correct. There is no proof that the person calling is
her mother, and even if she was her mother, how do we know that the daughter
has sworn never to speak to her mother again? I doubt many hotels have as
one of their Purposes passing on guest details to any third party who asks.
The daughter should have phoned her mother or texted her what her room
number was.
Charles
Quoting John Hughes <[log in to unmask]>:
> Dear All
>
> Last night my niece, Angela, was staying in a hotel in Milton Keynes,
> one of a very well-known chain. Her mother (my sister) phoned the
> hotel reception desk and asked to be put through to her daughter's
> room, giving Angela's full name and her room number. The receptionist
> told her this would not be possible "because of the Data Protection
> Act".
>
> My sister then asked if the receptionist would call Angela internally
> and ask if it was ok to put her mother through. The reply was "no" as
> this was "against the law".
>
> Can anyone explain to me how???
>
> John Hughes
>
>
>
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