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Dear all, There has been recent discussion on libraries as access points to Council services, and I know that quite a few library services have co-located revenues collection, Council information and libraries in the same building, with a greater or lesser degree of integration. Are any library services providing a revenues collection service under a formal service level agreement with their Finance Department? In St Helens Libraries we are currently investigating this, directly employing cashiers who would be located either in local cash offices, or moved into libraries as we constructed secure facilities within them. We do not have any library managers or staff with a finance background, so Finance would provide training, quality control, relief staff and advice on recruitment and selection of staff. I would very much like to hear from anyone who has experience of, or is planning, revenues collection in community libraries, service level agreements, management of staff dealing with revenues collection, consultations with unions ... the whole shooting match, really! I would be happy to share further information and experience, as we progress along this learning curve, with colleagues elsewhere who are on the same journey. Keith Patterson Senior Libraries Manager (Performance & Communications) St Helens Council CLA Office First floor, Gamble Building Victoria Square St Helens WA10 1DY tel: (01744) 456734 fax: (01744) 20836 [log in to unmask]