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After making various changes to our policies to remove barriers for our users, we are now looking at our existing publicity and any changes required to reflect the more user-friendly service. 
 
We are considering a total revamp of our existing Rules and Regulations leaflets (copies are given to new members), including a possible change of name and plain English wording instead of "legalese".  This is separate to the Byelaws - which are another matter altogether!
 
Such reflection inevitably led us to wonder what other authorities are doing/have changed in this particular instance.  I'd be very grateful to learn what the practise is elsewhere, especially if anyone has an electronic copy they are willing to share.  I will summarise responses for the list.
 
1.  Do you regularly hand out copies of a "Rules and Regs" type leaflet?  To new members?  Do you have a poster displayed instead/as well?
 
2.  Do you use the words "Rules and Regulations" or something else?  ("Terms and conditions"?  Perhaps something friendlier like "The Small Print"?)
 
3.  How "plain English" is the language in which they are written?
 
Your assistance is much appreciated!
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Crishna Simmons
Senior Library Manager NW Surrey (Woking)

Library:      01483 770591
Voicemail:  01483 541511
Fax:          01483 756073



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