We contact students initially when the certificates arrive at centre, and ask them to come to collect.  If they do not collect within a given timescale we post second class recorded delivery.

Regards

Stella Daly

Examinations Officer

 

-----Original Message-----
From: Francis, Kevin [mailto:[log in to unmask]]
Sent: 18 April 2005 15:24
To: [log in to unmask]
Subject: BCS / ECDL Moan

 

We have been running with BCS qualifications for a number of years at our main campus and community centres. Having just completed our audit of ECDL with the centre EV,a number of action points were raised, I wondered how your centres deal with EV "interpretation of guidance" and the demands set on centres by BCS.

Certification
BCS have directed us to the support manual where they request that all certificates for achievers are sent recorded or proof of postage. We currently post all certificates out 2nd class postage. This action point is to address the (fractional) number of students who contact BCS directly to source replacement certificates.

 

Our main objection to this from our centre is

a) the cost for recorded delivery. Recorded delivery is not more effective at ensuring students receive their certificates in a timely fashion. Many of our ECDL students work and are not at home to sign on the day of delivery.

b) additional administration costs. We deliver over 3000 qual's in ECDL Pt1&2.

 

Your reply's/opinions directly or to this site would be appreciated.

Kevin Francis
West Cheshire College

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