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I am doing some work on this area - all very vague at present but we will be monitoring things such as inter library loans - speed of request and delivery, how quickly new books will be catalogued and processed and so on.
I have written some service standards but these are subject to review - ie we may need to revise the standards I have set.
I am also trying to do it properly - ie have done lit search obtained articles, found some books etc. I am however concerned I may have missed something so if you are aware of anything key in this area please let me know, I am very much looking for things that will tell me what and how - feel free to share any standards etc that you may have produced. ( I have found John Hewletts article from 1998 in Health Librares Review and the Equinox project)
I have also come across references to a couple of international standards (ISO 2789 International library statistics and ISO 11620 Library performance indicators) and wonder if they would be useful - has anyone ever seen/used these?
Many thanks.
Rowena Perry
Library Manager
Health Informatics Shared Services
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Reading RG30 4EJ
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