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In Lincolnshire we are reviewing our overdue procedures and charges with a view to making the service more inclusive and accessible to users. A search of the Archive has brought up some discussion on this topic several years ago but I am interested to hear from anyone who has recently made radical changes e.g ceasing to send out overdue notices, using SMS messaging for sending reminders,reducing charges etc. and how successful or otherwise this has been in increasing usage. I would also be interested to hear how Audit concerns about stewarding the authoritie's assets have been addressed Alison Peden Acting Operations Manager Library Support Services Lincolnshire Library Service 01522 552852 Note: We are a Microsoft Office site. Our base version is 4.3. Please make sure that files you send can be read in this format. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail is strictly prohibited save unless expressly authorised by the sender. The information contained in this message is intended for the named recipients only. It may contain privileged and confidential information and if you are not the addressee or the person responsible for delivering this to the addressee, you may not copy, distribute or take action in reliance on it. If you have received this message in error, please notify the sender(s) immediately by telephone. Please also destroy and delete as soon as possible the message from your computer. ********************************************************************************* *********************************************************************************