 |
 |
My we are a tough bunch, and probably rightly so. Overwhelmingly we charge full replacement cost and do not pass on supplier discounts. If the item is out of print or a new edition is out most of us would charge for similar title or new edition. One person would write it off if out of print and one person would charge set fee of £20. For unpriced publications the charge ranged from £5-£75, one person had a standard replacement charge of £40 for all lost items. Only one person would charge less if book was close to retention limit in their stock guidelines. Most charged an admin fee of £5 or £10 although a couple of people said the discount covered the hassle and one person charged £5 per letter. Everyone seemed to invoice before ordering replacement copy - and this sometimes caused the book to be found, in which case some would still charge an admin fee. A few people would still charge fines, those of us who had worked in public libraries generally didn't. One person suggested that the following helps us work together to recover lost items: our registration forms all have the following statement, signed by the library user: "I agree that, at their discretion, Library staff may reveal to a third party details of items I have borrowed from the Library." Since adding this to the registration form, I've only had one query, and he was happy to sign when I explained it was for recovery of overdue items. Little old ladies and attack dogs seemed equally popular. Rowena Perry Library Manager Health Informatics Shared Services Did you know that your local health library offers Help and advice from skilled staff Journal and book collections - electronic as well as traditional Study space and internet access Training courses and current awareness services Search services and document delivery Check out our intranet site: http://nww.berkshire.nhs.uk/library - to find out more about our services and to check our catalogue. Healthcare Library Prospect Park Hospital Honey End Lane Reading RG30 4EJ Tel: 0118 960 5020 Fax: 0118 960 5014 [log in to unmask] Recipients should be aware that all E-mails received and sent by this Authority are subject to the Freedom of Information Act 2000 and therefore may be disclosed to a third party. The information contained in this message or any of its attachments may be privileged and confidential and intended for the exclusive use of the addressee. The views expressed may not be official policy but the personal views of the originator. If you are not the addressee any disclosure, reproduction, distribution, other dissemination or use of this communication is strictly prohibited. If you received this message in error please return it to the originator. All messages sent by this organisation are checked for viruses using the latest anti virus products. This does not and can not however guarantee that a virus has not been transmitted. Please therefore ensure that you take your own precautions for the detection and eradication of viruses.