** Apologies for cross posting
**
Dear
all
We are about to undertake a user
survey and obviously would like to make it as useful an exercise as possible.
Therefore, before we start we were wondering whether anyone out there would be
willing to provide any tips/hints to a successful user survey/questionnaire.
If possible we would like to look at some of the actual surveys themselves to
gain ideas on ways in which questions can be phrased to elicit useful
information. On previous occasions when we have undertaken surveys, we have
been able to see quite clearly what questions worked and which didn’t only
when we started to receive the responses! If possible we would like to gain
both qualitative and quantitative information from our survey, and try to gain
responses to quality standards (but as we all know, that issue is a can of
worms!). We are hoping that we can try and devise a survey which covers the
library service as a whole (rather than concentrating on one area such as
training) so its even more crucial that every question is as targeted,
relevant and useful as possible in order to cover the wide range of issues
necessary.
Any help/advice/assistance
gratefully received.
Kind
regards
Library
Staff
Herefordshire
Clinical Library Service
Postgraduate
Medical Centre
County
Hospital
Hereford
HR1
2ER
Tel:
01432 355444 Ext.5840
Fax:
01432 355265
Visit
our intranet library mini-site at http://nww.herefordshire.nhs.uk/hht/libraries/index.asp
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