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Good afternoon all. At LKRS we are in the initial stages of contemplating a charging structure for supplying our users for inter-library loans/article acquisition. We are a library service for several of our County's Primary Care Trusts and have historically provided all loans/photocopies free-of-charge and keeping costs within budget by limiting the number of loans we can supply from expensive sources. Users have often offered to pay for such costs but we currently have no way of transferring such payments to our budget. I would be most grateful to hear the group's views on charging for the above services and would be particularly interested in the experience of similar institutions (i.e. Primary/Community Care libraries) who do charge. I'd be interested to hear: * What you charge for and how much (do you only charge for resources that cost money to acquire, a flat rate for any request, or incremental charges depending on source?) * How such charges are incorporated into your budget for spending * How you retrieve the money (i.e. does the user have to pay up-front, do you receive payment at a later date, what forms of payment you accept, and how do people get it to you if they don't visit the library in person). If there are any other issues you feel we should consider then I'd welcome any suggestions. Thank you in advance for your time. Kind regards, Richard. Richard Holmes (Primary Care Librarian) Lincolnshire Knowledge & Resource Service Beech House Witham Park Waterside South Lincoln LN5 7JH tel: 01522-550658 (library) tel: 01522-550656 (Resources) tel: 01522-550657 (Leaflets) fax: 01522-516723 (both services) Email: [log in to unmask] (the gap between 'library' and 'lkrs' is an underscore, not a space). Note: We are a Microsoft Office site. Our base version is 4.3. Please make sure that files you send can be read in this format. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail is strictly prohibited save unless expressly authorised by the sender. The information contained in this message is intended for the named recipients only. It may contain privileged and confidential information and if you are not the addressee or the person responsible for delivering this to the addressee, you may not copy, distribute or take action in reliance on it. If you have received this message in error, please notify the sender(s) immediately by telephone. Please also destroy and delete as soon as possible the message from your computer. ********************************************************************************* *********************************************************************************