 |
 |
Morning all, Any advice, suggestions, experience on the following would be most gratefully received. My colleague and I run a patient information service where we deal with each enquirer in person and respond to their information request individually, thereby tailoring each response to each user. Up to now, we have detailed each enquiry using a paper-based system of enquiry forms, filling in such categories as Subject of enquiry, enquirer category, information provided etc. Although useful, this system is very limited and is a nightmare at 'annual report' time when statistics have to painstakingly hand-counted from the forms to ascertain number of nurses using the service, etc. We are currently looking into the possibility of having an electronic enquiry system where enquiries can be recorded via a database and therefore statistics would be very easily collated and cross-referenced. Plus an easily-searchable archive would be built up. As we are at the very beginning of such an opportunity, we were wondering how other services recorded their enquiries, and could share any dos or don'ts regarding this. Thanks Lorna Patterson, BA Hons MA MCLIP Family Information Librarian Children's Health Information Centre B Floor East Block Queen's Medical Centre Nottingham NG7 2UH Tel: 0115 9249924 ext 41883 <mailto: [log in to unmask]> Please visit our website at www.chic-qmc.org.uk -------------------------------------------------------------------------------- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by NetIQ's Mailmarshal for the presence of known computer viruses. Queens Medical Centre ICT Services -------------------------------------------------------------------------------- ID:QMCICT1