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If they insist on using IP address as the verification (rather than password) then it's NHS NET that causes the problem - IP addresses wander throughout NHS NET & the IP address attached to your computer this week could be on the other side (or the other end) of the country next week. In the past I have been greeted as a libraries in Tameside and in Truro. Great for getting access to journals you don't subscribe to (if a little unpredictable) but no good if you want reliable access to journals you do subscribe to! (Actually, having said that it's NHS NET that causes the problem, it isn't really - it's the publishers who insist on using IP addresses, which of course prevents people accessing the journals from home, or other workplaces) Malcolm S. Dobson Librarian James B.P. Ferguson Library Lanarkshire NHS Board 14 Beckford St Hamilton ML3 0TA 01698 281313 ext 6209 'Knowledge is power' - Christopher Dresser The views expressed above are my own and not those of NHS Lanarkshire > -----Original Message----- > From: Duffy Maureen [SMTP:[log in to unmask]] > Sent: 21 February 2005 11:33 > To: [log in to unmask] > Subject: Blackwell Synergy problems? > > Morning all > > Does anyone else have as much trouble as I have trying to access journals > via this? We have a subscription to the particular journal I'm trying to > access, but I seem to go round in circles, being repeatedly told I need to > buy the article/have an online subs. After numerous emails between me and > their helpdesk, I am waiting for our IT dept. to come & see if they can > sort > it - seems to be an IP address/NHS firewall problem - , but we are not > exactly top of their list of priorities - just wondered if anyone else had > a) had the problem, and b) found a simple answer, while I 'm awaiting IT's > attention. > > Regards, > > Maureen Duffy > Education Centre Library > S. Tyneside District Hospital > Harton Lane > South Shields > Tyne & Wear > NE34 0PL > > Tel. 0191 4548888 ext 2572 > Fax 0191 4270096 > > HLN code SSH > NULJ code STDH > > Did you know that your local health library offers > Help and advice from skilled staff > Journal and book collections - electronic as well as traditional - over > 1000 > online fulltext journals available free > Study space and internet access > Training courses and current awareness services > Search services and document delivery > This email and any files transmitted with it are confidential and intended > solely for the use of the individual or entity to whom they are addressed. > If you have received this email in error please notify the sender and > delete > this message from your system. Please do not disclose its contents to > another person; to do so could be a breach of confidence. *********************************************************************************************************************************************** NHS Lanarkshire Confidentiality and Disclaimer Notice *********************************************************************************************************************************************** The information contained in this email may be subject to public disclosure under the Freedom of Information (Scotland) Act 2002. This email is intended only for the addressee named above and the contents should not be disclosed to any other person or copies taken. Any views or opinions presented are solely those of the sender and do not necessarily represent those of NHS Lanarkshire (NHSL) unless otherwise specifically stated. As Internet communications are not secure NHSL do not accept legal responsibility for the contents of this message or responsibility for any change made to this message after the original sender sent it. We advise you to carry out your own virus check before opening any attachment, as we cannot accept liability for any damage sustained as a result of any software viruses.