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We have found that although we can cope with opening the files, if we try to forward them direct to our borrowers (unopened), they often have problems, so what happens is that we have to print them out anyway & put them in our internal post - which seems to defeat the object somewhat. Our readers have such a varied lot of hardware, software, IT literacy, etc. that the problem can't be solved by a 'one size fits all' approach. Incidentally, no such problems with the BMA Library system! Regards, Maureen Duffy Education Centre Library S. Tyneside District Hospital Harton Lane South Shields Tyne & Wear NE34 0PL Tel. 0191 4548888 ext 2572 Fax 0191 4270096 HLN code SSH NULJ code STDH Did you know that your local health library offers Help and advice from skilled staff Journal and book collections - electronic as well as traditional - over 1000 online fulltext journals available free Study space and internet access Training courses and current awareness services Search services and document delivery This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender and delete this message from your system. Please do not disclose its contents to another person; to do so could be a breach of confidence. -----Original Message----- From: UK medical/ health care library community / information workers [mailto:[log in to unmask]]On Behalf Of Daniel Beck Sent: 08 August 2005 13:59 To: [log in to unmask] Subject: BL Electronic Delivery Dear Colleagues, I wonder what other libraries' experiences are with this service? I receive articles in PDF format from the British Library, which are security encoded. I have activated my Adobe software to read them, but have experienced no end of problems with various error messages. Do others use this electronic delivery, and what are your opinions on it? Many thanks, Daniel Beck Assistant Librarian (Serials) Royal College of General Practitioners