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Apologies for Cross-Posting. Are you or your staff having to deal with users' negative behaviour and troubleshoot their technology problems? If so, you are not alone! More and more public library authorities and educational institutions are finding that CSP's courses: Behaviour Management in the Library and ICT Troubleshooting are equipping staff with the necessary skills, practical knowledge and confidence to meet these challenges. Both courses and trainers consistently receive excellent feedback - including a standing ovation! - and due to this high demand, we are pleased to announce that we are reducing our former prices, by up to £21 per person. If you would like to find out more about these courses and how we can run them at your own venue, or at a CSP hired venue local to you, either solely for your own staff or for staff from a number of neighbouring authorities or institutions, please visit: Behaviour Management in the Library: http://www.cspgroup.co.uk/courseinfo2.asp?CourseID=17 ICT Troubleshooting: http://www.cspgroup.co.uk/courseinfo2.asp?CourseID=4 - or contact: [log in to unmask] or phone: 01963 34423. Carolyn Carter Partner The Carter-Small Partnership Tel: 01963 34423 Fax: 01963 34026 Email: [log in to unmask] Web: www.cspgroup.co.uk This message has been checked for all known viruses.