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Places are still available on our June courses at Manchester Business School: Wednesday 1 June Project Management Trainer: Chris Murphy, Ravensbourne Research Ltd Many excellent operations managers find handling projects difficult, yet may find their performance is judged upon delivering these in full on time and to budget. Success in project work demands combining a repertoire of skills: vision, planning, team leadership, financial and time management. A well established set of techniques for managing projects is available and their employment will ensure projects advance managers? careers rather than blight them. Wednesday 15 June Key Business Sources on the Internet Trainer: Karen Blakeman, RBA Information Services This one day workshop concentrates on information sources relevant to business applications, and in particular portals and the so-called "invisible web". The emphasis will be on pay-as-you-go and free services. Throughout the day, there will be practical sessions during which you can work through exercises or try out your own research. Each delegate receives a comprehensive set of notes and a list of key starting points and business information resources. Wednesday 29 June Effective Workplace Communications:good fences make good neighbours Trainer: Keith Trickey, Liverpool John Moores University The interpersonal problems that occur in direct client service organisation can often happen simply because an individual is unable to sense and maintain the appropriate degree of personal formality in a situation. Sometimes our major problems occur, not because we have been unpleasant or rude to a client or colleague but simply because our concern to help someone has over ridden reasonable respect for our selves and over time this compromises our ability to be effective in our work. This is a practical workshop that will explore how we can use a range of verbal and non-verbal approaches to show ourselves the same respect we allow to our clients and colleagues. All courses are held at the Manchester Business School, run from 10am to 5pm and are delivered by well known experts in the field. A three-couse lunch is inlcuded, together with refreshments during the day. Avoid the time and expense of travelling to London and take advantage of the competitive prices on offer! For more information on the programme content and course dates or to download a booking form, go to www.mbs.ac.uk/bis-training or call the Business Information Service on 0161 275 6503. Kind regards, Jane Jane Marshall Business Information Officer Business Information Service Eddie Davies Library Manchester Business School The University of Manchester +44 (0)161 275 6503 [log in to unmask] Next Training courses in our 2005 series are: 1 June: Project Management 15 June: Key Business Sources on the Internet 29 June: Effective Workplace Communication www.mbs.ac.uk/bis-training