Dear all thanks very much to everyone who responded to my request to how institutions' Learning and Information Services support international students. This has been really helpful. A very brief summary of responses follows: 9 replies: None of the respondents had full time responsibility for international students, but for some it was a formal part of their role. Support was mainly through * Liaison with International Office (6) through induction, tours (3), information sent out to students before they arrive. Also liaison with Student Association (1) * Skills sessions usually provided by subject specialists but some during orientation (2) * Materials: glossary of 'library' vocabulary (2), web pages - or plans for web pages (3) * Liaison point for international students at International Forum (1) * Display for International Students Day (1) international students display (1) * Involvement with international clubs (2) * Support for students at partner institutions overseas (3) involving technical issues, training local staff and evaluating resources, licensing issues * Cultural awareness training sessions for staff (3) * Statistics on international students circulated to staff (1) Link from Lyn Mair at Robert Gordon University <http://conferences.alia.org.au/tafe2001/papers/hilary.hughes.html>http://conferences.alia.org.au/tafe2001/papers/hilary.hughes.html Reading I found helpful: British Council (1997) Feeling at home: a guide to cultural issues for those dealing with international students 2nd ed. Carroll, J. (2002) Suggestions for teaching international students more effectively Oxford Centre for Staff and Learning Development Learning and Teaching Briefing Papers Series McNamara D. and Harris, R. (1997) Overseas students in higher education: issues in teaching and learning London : Routledge Ryan, J. (2000) A guide to teaching international students Oxford : Oxford Centre for Staff and Learning Development best wishes Helen Helen Singer Information Consultant Business School and International Strategy Learning and Information Services Hatfield de Havilland Campus Learning Resources Centre University of Hertfordshire Hatfield Herts AL10 9AB email [log in to unmask] Tel 01707 285560