Hello,

 

We are considering reserving one of our 3M selfcheck machines for use in the short loan collection, but are concerned about  how to deal with items which have bookings. Currently, if a user checks out an item which is booked for a future time, we will let them have the item with a shortened loan period. If the user with the booking is very late collecting the item, (more than an hour), we will override the booking and let another user take the item.

 

We are reluctant to let the machines issue booked items with a truncated due time, as students are unlikely to pay attention to the receipt and will expect the usual 7 hour loan. Another option (if it is possible) would be to prevent any items with bookings from being issued by the machine and send the user to the issue desk. As we do not get a huge number of bookings on short loans, this shouldn’t cause much extra work for the issue desk staff.

 

Is anyone using self-check machines in a similar situation, and how do you deal with bookings? Any advice would be appreciated,

 

Lucy

 

 

Lucy Clifford

Systems and Database Support Manager

City University Library

 

Email: [log in to unmask]

Tel: 020 7040 4130