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Dear Amel Thank you for your reply. We do appreciate all that you say. I wonder if it would be possible for you to get access to the information that your system uses to add the S indicators (ie our subs, allowing us access) to each issue of a title and provide this information to us? This may not cover those where we are entitled to access all content that is available (unless your system is specific), but would give dates for those where are not entitled to access all issues that are loaded. Thanks very much Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ==================================== -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Amel Abourachid Sent: 22 April 2005 11:29 To: [log in to unmask] Subject: Re: ingenta title/date subscriptions lists Dear Sandra, We are currently experiencing a particularly high volume of emails to our customer service department. Most of the queries we are dealing with are related to access that has not renewed because the three month grace period has expired and we have not received complete subscription renewal information from several publishers. We are working with these publishers to expedite receipt of the correct information, and are also increasing the number of staff available to handle customer queries. We appreciate your patience during this busy time while we address our backlog and resume our normal levels of good quality, timely service. Duplicate entries in your subscription list are generally due to one of three things: a split subscription (2000 - 2001, 2004-2005), a change in subscription number from the publisher, or a change in the way the subscription range is sent to us (from date-based to volume/issue). In each of these instances our systems will create a new record rather than alter the existing record and risk incorrectly matching two records. This is reflected in the downloadable .csv file, but is invisible to your users who will be given seamless access to the sum of all records. Additionally, as you point out, we are often given subscription ranges that exceed the amount of content available. In these cases we enter the complete subscription range rather than shortening it to match available content, to allow for the addition of backfiles, etc. Again, this would not be visible to your users, but is reflected in the subscription list. As you are aware managing subscription data is often complicated and time consuming. We are continually working on ways to ease this process and make it clearer and simpler for all concerned. Regards, Amel _______________________________________________________ AMEL ABOURACHID Library Business Manager Ingenta PLC Unit 1 Riverside Court, Bath, BA2 3DZ, UK T +44 1225 361113 F +44 1225 361155 E [log in to unmask] www.ingenta.com Ingenta: Technology + Services for the Publishing and Information Industries. _________________________________________________________ -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]]On Behalf Of s morris Sent: 22 April 2005 9:51 am To: [log in to unmask] Subject: ingenta title/date subscriptions lists Can anyone give me any advice on how to obtain a list (excel file preferably) of full text titles that we are entitled to access on ingenta (i.e. our subscriptions), together with the years of full text that we are entitled to? The list available on ingenta is rather confusing (with three or four entries for the same title, with overlapping dates) and the dates shown are not the actual dates for our full text entitlements, but have various other meanings. We are not a Premium customer and do not appear to have had any response from [log in to unmask] after 10 days. Any suggestions please? Thanks very much Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ====================================