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I have a special email folder called 'ingentaproblems' which is long-standing and is so large that I had to create an 'ingentaproblems1' for the overflow :) We also no longer positively promote ingenta for e-access. At an ejournals seminar a few years ago I disagreed with a speaker who was promoting aggregators' over publishers' own websites; I would still say the same. On the bright side, all these (and many other!) problems keep at least two of us in full-time employment! although the stress is shortening our lives somewhat. We have just had one very mystified lecturer who has included a particular article in a set course as she is sure that she had previously PDF'd it from ingenta, but two issues of the journal have 'disappeared'. Ingenta say they do not have these but that we can purchase a faxed article. The publisher is Elsevier and the title is one of the old Academic Press ones (original PSLI). (We do not subscribe to ScienceDirect). I've no idea where the 'blame' lies but it illustrates to academics the fluid nature of e-access and confirms their opinion that we need to retain print subs. Sandra Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ==================================== -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Lesley Crawshaw Sent: 16 December 2005 14:13 To: [log in to unmask] Subject: Re: IngentaConnect - Why Do We Keep Losing Access To Titles That Were Once Had Access To? Hi Terry, You beat me to it! I was just about to send an email relating to non-access to 2006 issues of some of our subscribed titles that are already on IngentaConnect. We have a subscription to several MIT Press journals, including Neural Computation, which already has 2006 issues available, but guess what we can't access the 2006 issues through IngentaConnect. We've had the same problem with this particular title every year. In this case I've always understood that was because the MIT Press subscription data sent to Ingenta is for particular volumes. However, try explaining to a user why we don't have access to the 2006 issues! I've been checking through several other publishers on IngentaConnect and this problem is also affecting titles published by Blackwell Publishing. The good news is that everything is working fine for our Hodder Arnold, OUP, Royal Society of Medicine Press and T&F Informa subscriptions that have 2006 issues already available, but I haven't had a chance to check all our subscriptions. If it's working for some publishers then there is no reason it can't work for all of them. I presume the fact that it doesn't must relate to the nature of the files sent by the publisher to Ingenta. Cheers Lesley ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Lesley Crawshaw, Faculty Information Consultant Learning and Information Services University of Hertfordshire, Hatfield, AL10 9AB ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ email: [log in to unmask] phone: 01707 284662 fax: 01707 284666 list owner: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Terry Bucknell Sent: 16 December 2005 13:45 To: [log in to unmask] Subject: Re: IngentaConnect - Why Do We Keep Losing Access To Titles That Were Once Had Access To? Lesley et al, On a related note, we have just come across another 'quirk' with Ingenta Connect. Some of our subscribed journals (including some in Big Deals, e.g. Blackwell Publishing, Springer) have already published 2006 issues. Although we can access them from the publisher's own site where it has one (e.g. Synergy, SpringerLink), Ingenta tell us that they won't automatically enable access those issues on Ingenta until Jan 1st 2006. This has meant that we have had to do a bulk update to our link resolver's knowledge base. Instead of merrily leaving the end date blank for our current subscriptions on Ingenta, we have has to set them to the end of 2005. Then first thing in 2006 we will have to set them to the end of 2006, and so on every year. Do publishers with who we hold valid 2006 subscriptions really want Ingenta to denied subscribers access to 2006 issues until Jan 1st 2006? Terry Bucknell Electronic Resources Manager Harold Cohen Library University of Liverpool PO Box 123 Liverpool L69 3DA Tel: +44 (0)151 794 5408 Fax: +44 (0)151 794 5417 Email: [log in to unmask] --On 16 December 2005 13:19 +0000 Lesley Crawshaw <[log in to unmask]> wrote: > Hi, > > Once upon a time I used to think that once access had been set up to a > subscription on IngentaConnect, then the only thing you needed to worry > about was checking that the access to the content for the new subscription > year was working OK. How naïve I was! From what I can see this is no > longer the case, now one can lose total access or partial access to > subscriptions for no apparent reason and without any warning and to make > it worse at any time of the year! > > We’ve suffered no end of problems with access to many titles on > IngentaConnect this year, in fact I've never known a more frustrating year > than this! > > Some of the problems appear to relate to the same old problems of being > allocated new subscriber numbers for no apparent reason. Some of the > problems can be traced back to Turpin (who some publishers use as their > subscription fulfilment agent) allocating new subscriber numbers to our > subscriptions, without even thinking that this might have a knock-on > effect on our online access. Other problems appear to relate to > publishers files not being able to be matched up to the correct > institution. > > Whilst I am not blaming Ingenta for all these problems, it is about time > that someone took responsibility for getting these issues resolved once > and for all, before a number of us librarians are carted off to the "funny > farm". As more and more of us are going online only, we really can't have > our subscriptions going up and down like a yo-yo! Journals are one of the > few resources that are paid for in advance of their publication, it seems > that sometimes that we are not getting anything for that money. > > There is hardly a publisher on IngentaConnect that we haven't some kind of > problems with this year. > > Since many of us might use usage statistics to evaluate which > subscriptions are worth keeping, there may be journals that get cancelled > because of low usage statistics, where the reason the usage statistics > are so low is that we haven't had access to those particular journals > because of > afore-mentioned problems. > > Just to illustrate today we uncovered the fact that we'd lost all our > access to the Journal of Agricultural Economics - we've had access to > this ever since it first appeared on ingenta back in 2002. It was working > until quite recently, but now all our access has disappeared. The > publisher is now trying to get this resolved for us. > > I can't wait for 2006! > > Cheers > Lesley > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Lesley Crawshaw, Faculty Information Consultant > Learning and Information Services > University of Hertfordshire, Hatfield, AL10 9AB > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > email: [log in to unmask] > phone: 01707 284662 fax: 01707 284666 > list owner: [log in to unmask] > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~