I think it would be a good idea for Ingenta to subscribe to this list.
To give the other side, as a publisher, I have been working alongside them and the company who does our subscriptions from 2006 to ensure that subscribers are not inadvertently switched off due to changes in customer numbers. Ingenta have actually been very helpful. It has consumed much time and energy lately but fingers crossed there won't be any problems (famous last words!).
Just wanted you to know that generally us publishers are aware of some of the problems that you shouldn't have to experience and some of us are trying to anticipate problems and put in place preventative measures...(loads of room for improvement, of course).
Kirsty Luff
Journals Circulation and Licensing Manager
Royal Society of Medicine Press
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]]On Behalf Of Chris Ryan
Sent: 16 December 2005 14:15
To: [log in to unmask]
Subject: Re: IngentaConnect - Why Do We Keep Losing Access To Titles
That Were Once Had Access To?
Not only are you not alone, but you have what I think may be many companions in frustration across the pond. Now that we are somewhat banding together, how do we make them hear us? Is anyone from Ingenta (or EBSCO, for that matter) on this list? Are they allowed?
While I look forward to what little time away from work that the holidays afford us, I am not sure I will rest well - I'll be too busy thinking of those long, horrid January days of checking and correcting title access. AARGH!
Best regards,
Chris Ryan
<><><><><><><><><><><><><><><><><><><><><><>
Christine E. Ryan
UC Foundation Assistant Professor &
Electronic Resources Librarian
University of Tennessee at Chattanooga
phone: 423-425-4470
email: [log in to unmask]
<><><><><><><><><><><><><><><><><><><><><><>
-----Original Message-----
From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of C.E.Grace
Sent: Friday, December 16, 2005 9:04 AM
To: [log in to unmask]
Subject: Re: IngentaConnect - Why Do We Keep Losing Access To Titles That Were Once Had Access To?
The sound of bruised heads is only drowned by the screams of frustration at the Open University. At least I know we are not alone.
Looking forward to a busy New Year!
Best wishes
Claire
Resources Manager,
Open University Library
Walton Hall
Milton Keynes
MK7 6AA
Tel: (01908) 653291
Fax:(01908) 653571
-----Original Message-----
From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Louise Cole
Sent: 16 December 2005 13:48
To: [log in to unmask]
Subject: Re: IngentaConnect - Why Do We Keep Losing Access To Titles That Were Once Had Access To?
Terry
The sound of librarians banging their heads against brick walls must be heard up and down the land ...
I too have noticed this but just put it down to the usual 'New Year' fun and games we all look forward to in the first quarter of the year ...
Louise
-----Original Message-----
From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Terry Bucknell
Sent: 16 December 2005 13:45
To: [log in to unmask]
Subject: Re: IngentaConnect - Why Do We Keep Losing Access To Titles That Were Once Had Access To?
Lesley et al,
On a related note, we have just come across another 'quirk' with Ingenta
Connect.
Some of our subscribed journals (including some in Big Deals, e.g.
Blackwell Publishing, Springer) have already published 2006 issues.
Although we can access them from the publisher's own site where it has one
(e.g. Synergy, SpringerLink), Ingenta tell us that they won't automatically
enable access those issues on Ingenta until Jan 1st 2006.
This has meant that we have had to do a bulk update to our link resolver's
knowledge base. Instead of merrily leaving the end date blank for our
current subscriptions on Ingenta, we have has to set them to the end of
2005. Then first thing in 2006 we will have to set them to the end of 2006,
and so on every year.
Do publishers with who we hold valid 2006 subscriptions really want Ingenta
to denied subscribers access to 2006 issues until Jan 1st 2006?
Terry Bucknell
Electronic Resources Manager
Harold Cohen Library
University of Liverpool
PO Box 123 Liverpool L69 3DA
Tel: +44 (0)151 794 5408 Fax: +44 (0)151 794 5417
Email: [log in to unmask]
--On 16 December 2005 13:19 +0000 Lesley Crawshaw
<[log in to unmask]> wrote:
> Hi,
>
> Once upon a time I used to think that once access had been set up to a
> subscription on IngentaConnect, then the only thing you needed to
> worry about was checking that the access to the content for the new
> subscription year was working OK. How naïve I was! From what I can see
> this is no longer the case, now one can lose total access or partial
> access to subscriptions for no apparent reason and without any warning
> and to make it worse at any time of the year!
>
> We've suffered no end of problems with access to many titles on
> IngentaConnect this year, in fact I've never known a more frustrating
> year than this!
>
> Some of the problems appear to relate to the same old problems of
> being allocated new subscriber numbers for no apparent reason. Some of
> the problems can be traced back to Turpin (who some publishers use as
> their subscription fulfilment agent) allocating new subscriber numbers
> to our subscriptions, without even thinking that this might have a
> knock-on effect on our online access. Other problems appear to relate
> to publishers files not being able to be matched up to the correct
> institution.
>
> Whilst I am not blaming Ingenta for all these problems, it is about
> time that someone took responsibility for getting these issues
> resolved once and for all, before a number of us librarians are carted
> off to the "funny farm". As more and more of us are going online only,
> we really can't have our subscriptions going up and down like a yo-yo!
> Journals are one of the few resources that are paid for in advance of
> their publication, it seems that sometimes that we are not getting
> anything for that money.
>
> There is hardly a publisher on IngentaConnect that we haven't some
> kind of problems with this year.
>
> Since many of us might use usage statistics to evaluate which
> subscriptions are worth keeping, there may be journals that get
> cancelled because of low usage statistics, where the reason the usage
> statistics are so low is that we haven't had access to those
> particular journals because of afore-mentioned problems.
>
> Just to illustrate today we uncovered the fact that we'd lost all our
> access to the Journal of Agricultural Economics - we've had access to
> this ever since it first appeared on ingenta back in 2002. It was
> working until quite recently, but now all our access has disappeared.
> The publisher is now trying to get this resolved for us.
>
> I can't wait for 2006!
>
> Cheers
> Lesley
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Lesley Crawshaw, Faculty Information Consultant
> Learning and Information Services
> University of Hertfordshire, Hatfield, AL10 9AB
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> email: [log in to unmask]
> phone: 01707 284662 fax: 01707 284666
> list owner: [log in to unmask]
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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