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I agree - it is the equivalent of having to go and collect our print journals from the publisher rather than having them posted to us. When we activate subs we are rarely asked for information which the publisher might not know eg ip address, or for the account number, which we know, but instead we are asked for the number which they attach to the address labels of packaging for print journals, which go straight into the waste bin. Or does not even get posted to us in the case of e-only subs. So our first problem is trying to find out our customer number in order to activate the sub. Olwyn Olwyn Reynard Electronic Resources Librarian, Kimberlin Library, De Montfort University Library, The Gateway, Leicester, LE1 9BH email [log in to unmask] Tel 0116 2577865 -----Original Message----- From: s morris [mailto:[log in to unmask]] Sent: 17 June 2005 11:10 To: [log in to unmask] Subject: activation of online access I know this has been raised before, but can someone remind me why we have to activate our online access? I've just received a letter from Multilingual Matters Ltd stating that their records show that we may not have activated our online access. Why can they (and other organisations) not activate automatically each new sub? They already have our IP addresses. Later in the letter, the dreaded 'simply' word appears followed by 'few minutes of your time' so you start off ever hopeful, then come to a dead stop by the words 'subscription number' and '...carrier sheet sent with the print journal'. Taylor and Francis/Metapress is another provider that I have activation difficulties with. Sandra. Sandra Morris Electronic Information Development Officer Subject Support & E-Library Team, Information Services, Hugh Owen Library, University of Wales, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Email: [log in to unmask] Phone: 01970 621892 FAX: (01970) 622404 Tîm Cynorthwywyr Pwnc ac E-Lyfrgell, Gwasanaethau Gwybodaeth, Llyfrgell Hugh Owen, Prifysgol Cymru, Aberystwyth, Ceredigion, SY23 3DZ ==================================== Ffon: 01970 621892 ====================================