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Lesley et al, Thanks for the tip-off. I have just sent Ingenta Connect a list of nearly 50 of our subscribed titles where we have renewed but lost online access to the 2005 issues. As Chuck says, the pattern does seem to be pretty hit and miss, but the publishers worst affected for us are: Frank Cass Publishers, part of the Taylor & Francis Group Professional Engineering Publishing (IMechE) Royal Society of Medicine Press There are probably far more than 50 where we have this problem, but we don't use Ingenta Connect as our primary source of content for T&F Group, Blackwell Publishing etc, so we tend not to notice when access to those titles goes wrong at Ingenta Connect. Terry Bucknell Electronic Resources Manager Harold Cohen Library University of Liverpool PO Box 123 Liverpool L69 3DA Tel: +44 (0)151 794 5408 Fax: +44 (0)151 794 5417 Email: [log in to unmask] --On 31 March 2005 11:29 -0500 "Hamaker, Chuck" <[log in to unmask]> wrote: > Leslie, > We have been experiencing similar problems, However, it seems for us to > be title by title rather than whole publisher based. For some > publishers some titles are ok, others not. Haven't been able to identify > rhyme or reason for the differences. > > Chuck Hamaker > Associate University Librarian Collections and Technical Services > Atkins Library > University of North Carolina Charlotte > Charlotte, NC 28223 > phone 704 687-2825 > > > -----Original Message----- > From: An informal open list set up by the UK Serials Group > [mailto:[log in to unmask]] On Behalf Of Lesley Crawshaw > Sent: Thursday, March 31, 2005 10:55 AM > To: [log in to unmask] > Subject: Anyone Else Out There Experiencing Problems With Accessing 2005 > Issues of Some Publishers Journals on IngentaConnect? > > Hi, > > Quite by accident - isn't it always way this happens? - whilst checking > our > access to our Royal Society of Medicine Press subscriptions on > IngentaConnect I noticed that we didn't have access to the 2005 issues > of > one of our journals. I then checked the rest of our RSM Press > subscriptions > and found that we didn't have access to the 2005 issues of 4/5 of our > subscriptions. > > I then began checking whether this was a problem just related to the RSM > Press journals. > > In fact what has transpired is that we are having problems with > accessing > the 2005 issues of a number of publishers on IC. So far we have > identified > the following as having problems with 2005 issues: > > College of Occupational Therapists > Industrial Relations Service > International Life Sciences Institute > IP Publishing > Mineralogical Society > NRC Research Press > Oxford University Press > Policy Press > Professional Engineering Publishing > Radcliffe Publishing Ltd > RSM Press > White Horse Press > > Our access to the 2005 issues of some publishers doesn't seem to be > affected > and we have the 2005 access rights that we would expect. However, it is > impossible to check some publishers as there is still no 2005 content > for > all titles on IngentaConnect. > > I have emailed ingenta and the relevant publishers about the problems we > are > having. I did try and speak to someone at ingenta just to see if this > was a > temporary problem. However, not being a premium customer I haven't been > able > to speak to any person apart from a voicemail machine. As a result I > have > continued to send emails as I uncover more problems. > > I have also spoken to a colleague at another institution to see if they > were > having similar problems. They did a couple of checks and confirmed they > were > having similar problems, but that no one had spotted this yet. > > One publisher has intimated to me that the problem may relate to > gracing. > > Have others on this list found problems with accessing 2005 issues of > some > of their publishers on IngentaConnect? > > Could Ingenta please clarify what the problem is and how soon it is > going to > be resolved? > > Cheers > Lesley > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Lesley Crawshaw, Faculty Information Consultant, > Learning and Information Services, > University of Hertfordshire, Hatfield, AL10 9AB UK > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > e-mail: [log in to unmask] > phone: 01707 284662 fax: 01707 284666 > web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/ > list owner: [log in to unmask] > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~