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This message has been converted to MIME format as it seemed to be badly formed as it contained floating uuencoded text. ---9412DkzM098412dk:d=43jFioQNjvLQzvFrwo_jKR Content-Type: text/plain; charset="us-ascii" We have had problems with access to Taylor & Francis, OUP and Professional Publishing. It is now nearly 10 days since I last emailed their customer service (we don't pay the extra so we can phone) and surprise, surprise I still haven't had a reply. We really are in a position now where we have little choice but to remove Ingenta Connect as a primary link unless we can't get get online access through another provider! This is all a real shame as I used to find Ingenta customer service really helpful. Carol Seagrove Support Services Librarian Support Services, Pilkington Library, Loughborough University, Loughborough, Leics LE11 3TU Tel: 01509 222348 Fax: 01509223993 ----- Original Message ----- From: "Aken, Stephanie" <[log in to unmask]> To: <[log in to unmask]> Sent: Tuesday, June 21, 2005 8:39 PM Subject: Re: Is IngentaConnect working for you? No it bloody well isn't....... I agree that IngCon just isn't working for us regarding activation issues. Taylor & Francis titles have possibly been the worst nightmare. 2005 access was only available for some titles when I was updating our database in Apri, then it was available almost across all titles (at least, the ones that had been activated previously, not the titles new to T & F), and just when I had decided it was safe to begin activating the remainder, the 2005 access disappeared again. I suspect the temporary access was during the extended gracing period when we all complained last round, but now I am faced with trying to activate 2005 access for well over 200 titles when most already have registered content through 2004 (which makes the admin part even more "challenging"). Most of the Dekker content, of course, hasn't been moved to Ingenta, but that's another issue entirely. I clearly saved the best for last (T & F) for my annual cleanup. I'm not envisioning that an ERM system will help much with these issues? Stephanie Nicely Aken, Electronic Resources Coordinator, University of Kentucky Libraries William T. Young Library University of Kentucky 500 S. Limestone Lexington, KY 40506-0456 phone: (859) 257-0500, ext. 2050 fax: (859) 257-0508 [log in to unmask] -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Daldy, Bertrand W Sent: Tuesday, June 21, 2005 1:18 PM To: [log in to unmask] Subject: Re: Is IngentaConnect working for you? No it bloody well isn't....... Dear Ms Sansome and to anybody else.... E-Journal activation problems (in fact e-journal problems generally) are a pain in the @*!#. Whenever there is a problem of this sort one always feels that it must be working OK for everybody else. Let me reassure you that you are not alone. We are having exactly the same problems as you are. Ingenta always seem strangely reluctant to ever answer an email although when you ring them up (we pay to be able to have this service) I've always found them to be very helpful and they usually activate the problem titles immediately. This approach is fine if you have a few titles but I've got a long list of them so I emailed them my list. No response yet. Something tells me that I'll be emailing them again very soon... Bertrand Daldy Kingston University Library -----Original Message----- From: An informal open list set up by the UK Serials Group [mailto:[log in to unmask]] On Behalf Of Anna Sansome Sent: 21 June 2005 17:47 To: [log in to unmask] Subject: Is IngentaConnect working for you? Dear all, I notice that Lesley Crawshaw posted to the list at the end of April thanking Ingenta for resolving the problems with 2005 access. Does that mean that I am the only one who is still having problems accessing 2005 subs and various other years' issues too? There are titles which do not show a subscription at all where we have a long-standing subscription. My two most recent examples are both published by SNAME - Marine Technology and Journal of Ship Research. We have paid for subscriptions to these titles yet there is no "S" next to the titles on IngentaConnect. Having dug around on the web, I have found the old Ingenta Select pages which allow us access to content up to and including 2004. I emailed Ingenta about this on 25/05/2005 and 27/05/2005 but have only received an automated response. I was also given a suspiciously short subscriber number to set up our access to Austrian Studies and, as I expected, this has not worked. I'd be grateful if you could let me know whether it's just us that's still struggling!! Cheers Anna Anna Sansome Electronic Journals Administrator UCL - University College London This email has been scanned for all viruses by the MessageLabs Email Security System. This email has been scanned for all viruses by the MessageLabs Email Security System.