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Dear all, I'm sure this question has been asked before but I can't find it in the archives. Do any of you have service level agreements for study support so that students know what they can expect of you and what you expect of them? In our case at the moment, we're a bit concerned that some departments are leading students to expect us work magic when they're referred to us so we think it might be useful for us to have something on paper to circulate to course directors. Many thanks, Ann ******************************************************************************************* Ann Barlow, Assistant Director, Centre for Continuing Education, The University of Manchester, Oxford Road, Manchester M13 9PL 0161 275 3274 [log in to unmask] *************************************************************************************************