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GGUS is already providing training courses for users. We are also preparing a short GGUS user guide (thanks to Alistair) to tell users how to correctly send a ticket and how to look for solutions before posting a ticket. The 10-11 November there will be also a training course for GGUS supporters in Karlsruhe. If you want to participate : You can find the agenda here: http://agenda.cern.ch/fullAgenda.php?ida=a056547 The registration page can be found here: http://www.egee.nesc.ac.uk/ A list of hotels in Karlsruhe can be found here: http://www.hotel.de/Search.aspx?lng=EN&hs_destination=Karlsruhe&hs_landi soa3=DEU&hs_llat=49%2c017&hs_locationnr=36171&hs_circum=0&hs_ltype=1&hs_ validate=2&hotelagentnr=836372&hs_llong=8%2c4 Flavia Alessandra Forti wrote: > this is a problem we also have. Most of the time users just seem to > say "it doesn't work" and expect that to be sufficient. > > I think that tickets should have fields to fill in or the users should > be trained to send well formed questions that would increase their > chances to receive an answer and perhaps even an helpful one ;) > > cheers > alessandra >