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Dear Alessandra, no procedure established to send tickets to LCG-ROLLOUT as an escalation procedure. It was my idea! I thought it is a way to actract attention and probably have a response. And it looks like I was right ;-) There is a well established procedure however to process tickets between GGUS and ROC-UK. As you can see from the history of the ticket, GGUS received an automatic reply to which nothing else followed. How did the site in question "try to contact whoever opened the ticket"? Patricia did not receive any e-mail. Just a reply to the e-mail GGUS sends would do. I will try to address this issue at the next GGUS ESC meeting. I hope that the site can follow the solution provided by Patricia and remove the file in question. I am sure that Patricia will be happy to provide further details and help. Thank you for your kind attention. Flavia Alessandra Forti // EOJ wrote: > Dear Flavia (I believe), > > I'm not sure that sending tickets to LCG-ROLLOUT is part of any > escalation procedure. However, if it is part of an established > escalation procedure, can you please direct me to the document where > this is stated? > > BTW > > [aforti@bohr0003 aforti]$ edg-gridftp-ls -v > gsiftp://lcgce0.shef.ac.uk/opt/edg/var/info/dteam > total 4 > -rw-r--r-- 1 dteam 75 Jun 29 16:46 dteam.list > > The site in question just confirmed me that when they tried to contact > whoever opened the ticket and he didn't reply. Maybe this is why the > ticket wasn't closed? > > thanks > > cheers > alessandra > > > On Mon, 1 Aug 2005, Grid HelpDesk wrote: > >> This is an automated mail. >> >> When replying, do not change the subject line and type your text >> above this line! >> ------------------------------------------------------------------------------------- >> >> >> >> GGUS-Ticket-ID: #2277 - Bad configuration of the >> /opt/edg/var/info/<vo> area in the CE >> >> >> Dear all, >> this ticket has been open since April and the UK site is still >> missconfigured. >> Can please somebody in UK take the appropriate action ? >> >> Thank you. >> >> Flavia >> -------- begin description --------- >> >> Making edg-gridftp-ls -v >> gsiftp://lcgce0.shef.ac.uk/opt/edg/var/info/dteam >> It shows: >> -rw-r--r-- 1 dteam 0 Apr 18 16:51 dteam.list >> Exactly the same for the rest of VOs. >> This is bad configured. The 1st time the tool lcg-ManageVOTag is used >> creates this file with write permisions for the sgm persons. So after >> the configuration of the SE, this *.list files should not exist. In >> this sense experiments that want to install software in this site >> will not be able to publish the corresponding tag in the Information >> System and the following production in this site will not arrive. >> >> -------- end description ---------- > >