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Hello Declan and GP-UK, On Thursday, December 22, 2005, at 9:05:50 PM, Declan wrote: > Hey gang > Question is down at the end--all comments appreciated. > Friend, happy with AOL dial up, signed up for AOL broadband. Decided to > stay with AOL because been happy with them for last two years or so. > Personally I would have suggested Wanadoo because that's what I have. > Got a BT Voyager ADSL modem with USB connection to the Dell desktop PC. > A two or three year old Dimension I think. > Installed the softare, plugged in modem (via USB connection) and filter > and phone line. No work. Called for me. I find the computer has picked > up the presence of the modem OK but flashes up "DSL modem---no signal". [snip] > Ends up with the guy telling them that their broadband is not working > because they don't have a network card on the computer. It's true. They > don't. I ordered it for them originally and they had no need to spend > money on a network card. > Now I reckon this will just be a tedious uninstall and reinstall and > poring over FAQs so I am putting it off until after Xmas but for now, > can anyone think of any reaon why a BT Voyager ADSL modem with a USB > connection would require the presence of a network card to work??? > Buggered if I can. USB ADSL modems do NOT need a network card installed on the PC. I wouldn't go the uninstall/reinstall route before further problem determination. It is after all conceivable that "DSL modem---no signal" means just that. It's a while since my [.....] ADSL was installed using a USB modem (since replaced with a wireless router) and it was an Alcatel Speedtouch but I assume the BT Voyager has LEDs indicating presence or otherwise of an ADSL signal without having to connect it to the PC. For some diagnostic help try http://www.adslguide.org.uk/qanda.asp?faq=troubleshooting For AOL specific help try http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=aol Chris -- Chris Salter mailto:[log in to unmask] Lincolnshire Post-Polio Network http://www.lincolnshirepostpolio.org.uk/ Polio and Post-Polio News http://mt.lincolnshirepostpolio.org.uk/pandppnews/