Can I come to poor Martin's defence in some small way by saying that as
Which? Survey Panel member/subscriber I know for a fact that "T-Mobile"
is far from the worst offender in this area..... And it's the sheer
desperation to keep competitive in the market that drives the middle men
to claim marketing rights, which they know they simply don't have. It's
a dog eat eat dog world, baby, and you're just the next Bonio on the
plate!
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Martin Hoskins
Sent: 09 September 2005 09:01
To: [log in to unmask]
Subject: Re: [data-protection] T-mobile - was Re: (reply) Mobile phone
scam warning
Chris
Despite working for the company, I often receive unsolicited calls from
"T-Mobile" representatives explaining that T-Mobile has sold them their
contact details and the purpose of the call is to encourage me to commit
myself to another contract with them.
I explain to such callers that they are talking b******s. I tell them
that I know that T-Mobile does not sell or otherwise supply their
customer lists to third parties for this sort of activity (or any
activity - T-Mobile does not share its customer records - period.) I
also explain to them that since I use a T-Mobile company phone, they
couldn't have been sold/given my details as I don't have a contract that
needs extending anyway. Before the penny drops, I also tell them that I
work in T-Mobile's legal department. Often, they hang up at that stage.
The problem lies in the structure of the telecoms market. A very large
percentage of the income that agents receive is when they "churn"
customers from one network to another. They get very little (and
frequently no) commission if a customer extends his current contract, or
remains with their current supplier. So agents get ever more desperate,
phoning up anyone whose numbers they can get hold of.
The moral of the story is: If you receive an unsolicited marketing call
from someone claiming to call on behalf of T-Mobile, feel free to swear
at them before hanging up. T-Mobile won't be offended, as it didn't make
or authorise the call in the first place.
Happy Friday.
Regards to all
Martin Hoskins
Data Protection Manager
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield, Hertfordshire AL10 9BW
+44 (0)7957 234585
+44 (0)1707 319056 fax
-----Original Message-----
From: C.B.Bayliss [mailto:[log in to unmask]] On Behalf Of Chris
Bayliss
Sent: 08 September 2005 17:25
To: Martin Hoskins
Cc: [log in to unmask]
Subject: T-mobile - was Re: (reply) Mobile phone scam warning
On Thu, Sep 08, 2005 at 04:19:34PM +0100, Martin Hoskins wrote:
> First, on behalf of T-Mobile, I must offer Tom Devenish an unqualified
> apology if a Customer Service Adviser just "hung up" on him as he
> called to complain about his telephone bill. This is not the behaviour
> that I would expect of any of our staff.
>
My recent experience with T-Mobile staff demonstrated similar behaviour.
Despite being in the TPS I recently received an unsolicited sales call.
When I asked the name of the company the caller was from I was told that
it was T-mobile.
When I asked for the appropriate address and telephone details so that I
could fill in an appropriate complaint form at the DMA website the
caller offered to refer me to a supervisor and when I said yes, they
hung up. If this group form a typical sample of the population, this
could mean tens of thousands of people are getting similar discourteous
treatment at the hands of T-mobile.
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