I need to draft some guidance notes for one of our teams who deal with
applications for funding by (or on behalf of) children with
communications difficulties. They are faced with telephone enquiries
giving, seeking or wanting to discuss sensitive personal information. I
want to provide a suitable routine for them to use which gives
acceptable security but still allows work to proceed.
If anyone is willing to share their protocols/advice for dealing with
this sort of situation I'd be most grateful.
Many thanks.
Jim
----------------------------------------------
Jim Whitaker
Head of Information Management and Internal Communications
British Educational Communications and Technology agency
Millburn Hill Road
Science Park Telephone 024 7679 7452
Coventry 024 7641 6994 (Ext 3341)
CV4 7JJ Fax 024 7684 7071
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